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Pool Concierge

Posted November 23, 2022

The Ben, Autograph Collection
West Palm Beach, FL
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About This Job

The ideal #individual will be able to operationally execute initiatives that set the appropriate scene in the pool areas of the hotel and restaurant both day and night. The role will act as the catalyst for creating innovative programming, events, and collaborations and occasions on and off property that resonate with the hotel guest and locals alike.

The day-to-day:

  • Create “the” experience at the pool by providing superior customer service;
  • The position is expected to source new and maintain existing networks including musicians, artists, tastemakers and other creative partners that may play a role in setting the social scene;
  • The position assists in programming the pool areas for the senses: sight, sound, smell, touch, taste
  • Must be creative, willing to experiment and value relationships and understand how they impact the success of the property;
  • Position will also work closely with the Guest Service Manager through various initiatives and act as the boots on the ground for the property and PR relationship;
  • Must be able to source vendors and maintain vendor relationships Prior proper approval of new vendor relationships by Hotel and Restaurant Management is required;
  • Regularly attend property meetings and effectively communicate ongoing and upcoming programming and events to the property management team and staff for optimal operational performance.

Needed to be successful in this position:

  • Exceptional verbal and written communication skills.
  • Creativity. Motivation. Customer Service orientation.
  • Ability to work independently and to manage projects effectively.
  • Organized and detailed oriented.
  • High School graduate or higher.

LANGUAGE SKILLS: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, or telephone. The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds. 

Our Benefits (Full-time Associates ONLY)

  • Competitive Pay;
  • Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental;
  • 401(k) Retirement Program with company contribution – FREE MONEY!
  • Discounted hotel room night program (Concord, & Marriott);
  • Group Life Insurance equal to your annual salary;
  • Voluntary Short- and Long-Term Disability programs;
  • Verizon Wireless discount – save up to 18% off your billing a month with our partnership with Verizon.

Proud to be an EEO employer M/F/D/V and maintain a drug-free work environment.        

*Management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

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About this Employer

The Ben, Autograph Collection

251 North Narcissus Avenue
West Palm Beach, FL 33401

(561) 655-4001

208 Room Hotel

Our Hotel

Offering prime views of the Palm Harbor Marina and Intracoastal Waterway, The Ben, Autograph Collection hotel channels the spirit of one of West Palm Beach’s great homes and interprets it for a modern traveler. Amenities include a stunning rooftop lounge with an expansive swimming pool and bar. Walk to all of the vibrant entertainment just one block from famous Clematis Street, minutes to West Palm’s “Main Street,” and lifestyle hub Rosemary Square. This luxury boutique hotel ideally located in West Palm Beach is just 1.5 miles to Palm Beach Atlantic University. The Ben is a forum for shared experiences and social interactions that enliven and invigorate, spurring patrons to flourish and grow. Guest rooms and suites offer thoughtful amenities for a relaxing stay like mini-bar, 55" Smart HDTV and complimentary WiFi. Grab a book to read from our carefully curated library, stay fit in our extensive fitness center or enjoy the beautiful rooftop pool. Host your event in over 7,800 sq ft of event space.