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Senior Manager - Architecture, Design & Construction, All Suites

Posted November 23, 2022

Hilton - Shared Services - Memphis
Memphis, TN
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About This Job


***This role is based in Memphis, TN, McLean, VA, or Remote***

Our Architecture & Design Department delivers truly exceptional properties that delight our guests, reward our partners, and reflect the unique cultures of their geographical locations. With design and construction professionals across 16 locations, we have the advantages of a global presence as well as the benefits of local resources, skills, and expertise.

What will I be doing? As the Senior Manager, All Suites, you will have responsibility for managing projects in this category, ensuring consistent application of brand requirements, while working in partnership with owners, consultants, and internal team members! You will provide project management for the design and construction of new development and ground-up projects, adaptive reuse projects, conversions, room additions, and brand change projects.

More specifically you will:

  • Provide technical guidance and services and enforce design and construction standards
  • Build positive relationships and conduct Predesign Kickoff meetings for hotel owner/franchisee and their project team and additionally lead meetings, conference calls, and webinars to explain Hilton requirements
  • Review hotel site plans for new hotels to ensure the proposed site will support the proposed hotel in line with Hilton standards
  • Conduct a minimum of three (3) on-site construction inspections for each hotel. Immediately address issues on-site, followed by written correspondence explaining the non-complying issues
  • Review architectural and engineering plans - schematic plans (25%), design development (50%), and final documents (100%) - specifications, construction submittals, and shop drawings to ensure compliance with Hilton requirements. Coordinate with Hilton teams, including interior design, engineering, food & beverage, fitness, opening teams, brand support, and quality assurance
  • Immediately resolve deficiencies or non-compliance with brand standards or PIP scope, with hotel owner/franchisee (including issues discovered during review submittals and during the progress of construction)
  • Continually update and input project data in Hilton’s tracking system. Provide accurately forecasted construction start and hotel opening dates for senior management and Hilton teams critical to hotel opening (brand support, information technology, and quality assurance)
  • Review and propose revisions to standards and prototype documents


What are we looking for? We believe success in this role will demonstrate itself through the following attributes and skills:

  • Ability to evaluate circumstances coupled with a willingness to make decisions
  • Ability to build trust and gain the respect of owners, developers, design consultants, contractors, and Hilton team members
  • Ability to understand and navigate complex circumstances
  • Apply creative problem-solving skills while maintaining excellent owner relations
  • Ability to work independently whilst collaborating with global support teams
  • General understanding of building systems
  • Experience handling multiple projects from start to completion in all design and construction phases process
  • Understanding of construction sequencing with the ability to accurately forecast construction timelines and completion dates
  • Excellent written and oral communication skills

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of design, construction, and/or renovation experience in development, construction, or renovation projects
  • Five (5) years of experience reading and interpreting construction documents (e.g. architectural and engineering plans)
  • Two (2) years of experience using negotiation and influencing skills
  • Proficient with Microsoft Office (Word, Excel, PowerPoint)
  • Travel 30-40%

It would be useful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS/Bachelor's Degree in Architecture, Engineering, Design, or Construction related field
  • Seven (7) years of design, construction, or renovation experience in hospitality (hotel) development, construction, and/or renovation projects
  • Licenses or Certificates such as Architect, Engineer, Interior Designer (NCIDQ), Project Manager (PMP)
  • Experience with Bluebeam

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado & New York City applicants: Please click here for additional information). Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE 

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About this Employer

Hilton - Shared Services - Memphis

755 Crossover Lane
Memphis, TN 38117

Regional Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.