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Senior Events Manager

Posted November 23, 2022

Gaylord Palms Resort & Convention Center
Kissimmee, FL
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About This Job

Additional Information

Bonus Eligible!Relocation Eligible!

Job Number


Job Category

Event Management


Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP



Located Remotely?




Position Type


Job Summary

Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services.

Candidate Profile

Education And Experience
  • High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area.


  • Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.

Core Work Activities

Managing Operations
  • Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution. Plan and develop programs, agendas, and services according to client requirements.
  • Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.
  • Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.
  • Accurately forecast group revenues according to established guidelines.
  • Promote the proper use of function space, exhibit hall and overall event space.
  • Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.
  • Assist with the training and development initiatives for the Convention Services staff. Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.
  • Oversee contracted group room blocks to include cutoffs, attrition, etc.
  • Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.
  • Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.
  • Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.
  • Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.

Promoting Exceptional Customer Service

  • Communicates all details of catering events to operating departments and customers.
  • Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

  • Provides constructive coaching and counseling to employees.
  • Directs the development, training, and mentoring of employees.
  • Demonstrates knowledge of how and when to impose deadlines and delegate tasks.
  • Motivates and provides a work environment in which employees are productive.
  • Listens and responds to employee's needs.
  • Manages group or interpersonal conflict situations effectively.
  • Develops and manages hourly employees.
  • Adheres to EEO and AA policies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

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About this Employer

Gaylord Palms Resort & Convention Center

6000 West Osceola Parkway
Kissimmee, FL 34746


1,406 Room Hotel

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Welcome to our spectacular resort in beautiful Kissimmee, The Gaylord Palms, where extraordinary service and superior amenities create a world-class resort experience for leisure and business travelers alike. Near Orlando and just minutes from the main gates of Epcot, Disney and Disney's Hollywood Studios®, our majestic Kissimmee resort spans 63 acres and celebrates Florida's history, culture and natural beauty in both architectural style and landscape design. Our signature atriums recreate three Florida environments, each vibrant and delightfully immersive - from the gently rising mists of the Everglades to the funky and vibrant island revelry of Key West to the Spanish-infused, old-world charm of St Augustine. Business travelers and meeting planners will also enjoy our resort's central location, 400,000 square ft of flexible meeting space and 178,500 square ft Florida Exhibition Hall. Discover Gaylord Palms and experience all the wonder and enchantment of the Sunshine State under one roof!