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Operations Supervisor

Posted November 23, 2022

Courtyard San Diego Sorrento Valley
San Diego, CA
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About This Job

Additional Information

F&B Food and Beverage Hskp Housekeeping

Job Number

22184948

Job Category

Rooms & Guest Services Operations

Location

Courtyard San Diego Sorrento Valley, 9650 Scranton Road, San Diego, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.


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About this Employer

Courtyard San Diego Sorrento Valley

9650 Scranton Road
San Diego, CA 92121

(858) 558-9600

149 Room Hotel

careers.marriott.com

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About Us

Spacious accommodations, innovative amenities and outstanding customer service come standard at Courtyard San Diego Sorrento Valley. Located just off of the 805 in North San Diego, our hotel offers quick access to an array of popular attractions, including the University of California, San Diego (UCSD), Torrey Pines Golf Course, MCAS Miramar and a variety of dining, nightlife and sensational SoCal beaches. San Diego International Airport (SAN) is just 15 miles from our front doors. When it's time to unwind at the end of an action-packed day, decompress in spacious, stylish accommodations featuring free high-speed Wi-Fi, ergonomic workspaces and LCD TVs with premium cable. Sleep deeply on thick mattresses topped with plush bedding, then wake up with specialty Starbucks beverages and satisfying breakfast options at The Bistro, also open for dinner. Stay active in our fitness center or outdoor pool, or gather a group in either of our two flexible event venues. Book a stay at our high-tech hotel near UCSD today!