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Director of Event Planning

Posted November 23, 2022

W San Francisco
San Francisco, CA
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About This Job

Job Number

22183975

Job Category

Event Management

Location

W San Francisco, 181 3rd Street, San Francisco, California, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.

Candidate Profile

Education And Experience
  • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Event Planning Operations
  • Assigns all events turned over to Event Planning team.
  • Oversees for turned opportunities’ function space and group room blocks.
  • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
  • Leads execution of activities to support the Event Management strategy.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Leads discussions to review event complexity and proactively avoid service challenges and failures.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Manages customer budgets to maximize revenue and meet customer needs.
  • Maintains inventories to maximize customer satisfaction and revenue opportunities.
  • Works with highly complex or high profile groups when financial impact will be significant.

Leading Event Planning Team

  • Leads the catering menu development process.
  • Champions all standards, policies and procedures for the Event Planning team.
  • Leads Event Management meetings.

Providing And Ensuring Exceptional Customer Service

  • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
  • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.

Managing The Sales And Marketing Strategy

  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

Conducting Human Resources Activities

  • Establishes customer service guidelines so employees understand expectations and parameters.
  • Ensures employees receive on-going training to understand guest expectations.
  • Observes service behaviors of employees and provides feedback to individuals and or managers.
  • Reviews staffing levels to ensure that guest service and planning needs are met.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.


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About this Employer

W San Francisco

181 3rd Street
San Francisco, CA 94103

(415) 777-5300

404 Room Hotel

careers.marriott.com

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In the heart of the SoMa district, the city is in reach. Neighbors with the San Francisco Museum of Modern Art, W San Francisco faces the beautiful Yerba Buena gardens and is blocks away from Union Square's shops, the Financial District & the Waterfront.

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Unwind in our heated lap pool, Zen, on the relaxing cabana-ringed outdoor terrace. Melt in Bliss® Spa's visionary 5,000-square-foot oasis. Then sip a signature elixir in the W Café and sample innovative, locally sourced cuisine at Trace Restaurant.

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Panoramic views of the Bay Bridge and the city skyline fill each of the 404 guest rooms. Take in the view from the SoMa district’s newly renovated W San Francisco combining whimsical Asian influences like Chinese checkers and origami butterflies with the cloud-like comfort of our W signature bed.

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W San Francisco Hotel is an electric urban retreat with a refreshing vibe and extraordinary service. Indulge in fresh, locally-sourced sustainable cuisine at TRACE San Francisco.  Mix and mingle in the intoxicating ambiance one of our San Francisco bars when you check out the recently renovated Living Room or the Upstairs Drink Boutique. Get refreshed in our heated lap pool, WET, energized in our SWEAT fitness center and rejuvenated in Bliss San Francisco Spa. Indulge every desire with our Whatever/Whenever Service - as long as it’s legal.