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Housekeeping Senior

Posted November 24, 2022

AC Hotel Portland Downtown/Waterfront
Portland, ME
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About This Job

Grow your hospitality career with us! Great pay, Great Benefits, Paid Time off, Free Parking and a great team! 

Overview

The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel. 

Key Duties & Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
  • Room Attendant's have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.

Education and Experience

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • 2 years experience as Room Attendant.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status. 

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About this Employer

AC Hotel Portland Downtown/Waterfront

158 Fore Street
Portland, ME 04101

(207) 747-1640

178 Room Hotel

www.marriott.com

Elevate your travel at our waterfront Old Port, Maine hotel

Thoughtfully designed for creative spirits, our waterfront hotel in Portland, ME resides on Fore Street, on the site of The Grand Trunk Station – the only Portland hotel with unobstructed views of Casco Bay. Our modern rooms and suites are focused equally on style and comfort, paired with free WiFi and onsite amenities including the AC Library, fitness center, and the AC Store for your convenience. Our Old Port, Portland, ME hotel is also home to four meeting & event spaces, including Grand Trunk with capacity for 210 guests, plus catering, AC Kitchen, and AC Lounge, offering outdoor waterfront seating and signature cocktails. Convenient and central, our Portland, ME waterfront hotel is also two blocks from the Old Port District (shopping, restaurants, and outdoor activities) and a short walk to Casco Bay Ferry Lines, The Victorian Mansion, East End Beach, and 70 miles of Portland Trails. Celebrate classic modern design and the urban lifestyle at our Old Port, Maine hotel.