Search 25,331 current hospitality jobs

Front of House Manager

401k, Medical, Dental, PTO, Sick days

Posted November 23, 2022

Hotel Ballast Wilmington, Tapestry Collection by Hilton
Wilmington, NC
Apply Now Save this job
Hotel Ballast is seeking an experienced FOM -

Compensation

Hourly

About This Job

Advertisement

The Hotel Ballast, located on the famous Wilmington Riverwalk, is seeking a Front Office Manager who will be responsible for overseeing all aspects of the Front Office operations.

Shift: 7:00am - 3:00pm - on call as needed

Responsibilities:

  • Support the training of all Front Office employees and motivate them to perform their job effectively
  • Responsible for ensuring that the Front Office is in compliance with all systems, control policies, and procedures
  • Assume Manager on Duty role
  • Develop and maintain open lines of communication within the department and with other departments within the property
  • Resolve guest problems expediently and in a professional manner
  • Ensure exceptional guest service is delivered at the front desk and guest services
  • Coordinates monthly Front Office meetings
  • Ensure all group rooming lists are accurate and to coordinate any special group requests
  • Ensure any guest incidents are responded to and recorded properly

Qualifications:

  • Two years experience in a similar resort or conference center
  • Two years management experience in Front Office or Reservations
  • General computer proficiency
  • Pleasant phone demeanor
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems
  • The position requires constant standing and frequent walking
Apply Now Save this job

About this Employer

Hotel Ballast Wilmington, Tapestry Collection by Hilton

301 North Water Street
Wilmington, NC 28401-3934

(910) 763-5900

Follow us:

Our Hotel

Hotel Ballast, located on the historic Downtown waterfront, is a celebration of Wilmington’s time-honored maritime past. With many original characteristics, including an original spiral staircase and impressive drive aisle, our uniquely uplifting hotel pays respect to the local history – all complemented by modern Southern hospitality.

Events

We offer 17 meeting rooms, 18,840 square feet of flexible event space or the waterfront terrace. 

  • Latest A/V equipment
  • Catering options
  • Dedicated wedding planner