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Front of House Manager

401k, Medical, Dental, PTO, Sick days

Posted November 23, 2022

Hotel Ballast Wilmington, Tapestry Collection by Hilton
Wilmington, NC
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Hotel Ballast is seeking an experienced FOM -



About This Job


The Hotel Ballast, located on the famous Wilmington Riverwalk, is seeking a Front Office Manager who will be responsible for overseeing all aspects of the Front Office operations.

Shift: 7:00am - 3:00pm - on call as needed


  • Support the training of all Front Office employees and motivate them to perform their job effectively
  • Responsible for ensuring that the Front Office is in compliance with all systems, control policies, and procedures
  • Assume Manager on Duty role
  • Develop and maintain open lines of communication within the department and with other departments within the property
  • Resolve guest problems expediently and in a professional manner
  • Ensure exceptional guest service is delivered at the front desk and guest services
  • Coordinates monthly Front Office meetings
  • Ensure all group rooming lists are accurate and to coordinate any special group requests
  • Ensure any guest incidents are responded to and recorded properly


  • Two years experience in a similar resort or conference center
  • Two years management experience in Front Office or Reservations
  • General computer proficiency
  • Pleasant phone demeanor
  • Advanced knowledge of Front Office computer systems, including the ability to solve system related problems
  • The position requires constant standing and frequent walking
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About this Employer

Hotel Ballast Wilmington, Tapestry Collection by Hilton

301 North Water Street
Wilmington, NC 28401-3934

(910) 763-5900

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Our Hotel

Hotel Ballast, located on the historic Downtown waterfront, is a celebration of Wilmington’s time-honored maritime past. With many original characteristics, including an original spiral staircase and impressive drive aisle, our uniquely uplifting hotel pays respect to the local history – all complemented by modern Southern hospitality.


We offer 17 meeting rooms, 18,840 square feet of flexible event space or the waterfront terrace. 

  • Latest A/V equipment
  • Catering options
  • Dedicated wedding planner