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Agent - Guest Service

Posted November 24, 2022

Hilton Newark Airport
Elizabeth, NJ
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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About this Employer

Hilton Newark Airport

1170 Spring Street
Elizabeth, NJ 07201-2114

(908) 351-3900

378 Room Hotel

www3.hilton.com

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At A Glance

Enjoy the convenience of staying close to the airport. Set just a five-minute drive away, the Newark Airport is accessible by our free 24-hour shuttle. New Jersey businesses and attractions are within easy reach, and sports fans will enjoy close proximity to Newark's Prudential Center and the MetLife Stadium. If you prefer to stay in, we have great amenities including an on-site Newarker Restaurant, Amelia's Bar, indoor pool and a 24/7 gym.

We offer over 9,000 sq. ft. of flexible event space plus a variety of rooms with high-tech services and a business center. Celebrate your Big Day with us, weather it is an intimate gathering or a lavish reception for 250 guests, and enjoy personalized service and a range of complimentary features.

  • Situated 1 mile from Newark Airport, with free 24-hour shuttle
  • Convenient access from Newark Airport to NYC via AirTrain
  • Modern 24-hour fitness center and indoor pool
  • Newarker Restaurant with early breakfast and all-day dining
  • On-site Amelia's Bar serving drinks and light snacks
  • Room service available from 6:30am to 12:30am