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Catering Sales Manager

Posted November 24, 2022

Waldorf Astoria Washington DC
Washington, DC
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About This Job

Description

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as the Catering Sales Manager!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars, this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences. 

The ideal candidate will have a minimum of one (1) year Hospitality related experience at manager level. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems (Delphi.fdc)
  • Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Catering Sales Manager, you will be responsible for the development of market segment(s) including solicitation of new customer relationships, and negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience.  Maintain existing relationships with corporate and social accounts. Fostering all internal customer relationships to ensure consistent, high level service throughout the pre-event, event, and post-event phases of events.  Directs event logistics to affected departments and team members responsible for event execution. Serve as the primary contact and is responsible for his/her experience.   

Specifically, your essential functions will be to perform the following tasks to the highest standards:

  • Organize, plan and prioritize your duties by developing plans and goals. 
  • Timely communication to internal and external clients via telephone, email, written documents or in person. 
  • Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations. 
  • Demonstrate knowledge of job systems, products, systems, and processes. 
  • Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts. 
  • Selling and influencing both internal and external clients. 
  • Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution. 
  • Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed. 
  • Participate in customer site inspections and assist with the sales process as necessary. 
  • Other duties as necessary based on business needs.  
  • Regular attendance. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

  • Health insurance 
  • Career growth and development 
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program 
  • Best-in-Class Paid Time Off (PTO)  
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
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About this Employer

Waldorf Astoria Washington DC

1100 Pennsylvania Avenue NW
Washington, DC 20004

1-202-695-1100

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A STUNNING LANDMARK IN WASHINGTON D.C.

Elegantly restored to its historic grandeur, the iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC. Our hotel sits on Pennsylvania Avenue between The White House and the U.S. Capitol near National Mall museums, the Washington Monument, and Lincoln Memorial. Welcome to the home of D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.