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Manager S&M Business Operations


Posted November 28, 2022

The Hilton Club - New York
New York, NY
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About This Job

Job Description

The Business Manager for Global Sales / Events of a Lifetime is responsible for maintaining operational and financial reporting along with analysis, forecasting and budgeting for this division. This role supports the Director of Business Operations and partners with the Events Sr Leadership and other Division management to promote efficient means of tracking business operations and identifying statistical trends as well as providing ongoing ad hoc analysis to assist in determining opportunities for efficiencies and profitability improvement to improve innovation and standard methodologies within these areas. Analyzing complex strategic issues and defining executable business cases and plans as well as integrating best practices.

Position Summary:

Forecasting and Budget

  • Assist on the preparation of annual operational budget revenues and expenses, capital expenditures budget and management of these expenses throughout the year
  • Analyze and report out to leadership on all monthly volume and cost performance and variances to budget/target
  • Prepare weekly and monthly forecasting for revenues and expenses for these divisions
  • Distribute, analyze, and interpret financial reporting for the Events of a Lifetime Department
  • Establish and maintain appropriate systems and processes for measuring performance against goals
  • Work with IT team to develop and implement improved reporting systems and more efficient and accurate reporting.
Commercial Aspects
  • Review and communicate any changes in policy, procedure and processes that impact the business to leadership and those impacted
  • Work with Sales and Marketing leadership to develop near term and long-term strategies for success including items such as marketing initiatives and compensation plans
  • Provide review and audit support of compensation accruals and payments
Support Functions and Ad-Hoc Reporting/Projects
  • Assist in Sales and Marketing feasibility of potential projects and new projects including preparation of sales/events planning and pricing strategy.
  • Prepare defined Regional and Global Sales and Marketing reports to support the Director of Business Operations. Participate as a representative for the Department in new program, process and/or project launches.
  • Maneuvering and leveraging a Timeshare Organizations multiple operational units, while understanding how the business flows through all areas of the organization.
Drive for Results:
  • Review structures and processes for hidden cost advantages and efficiencies
  • Liaise with operational teams to understand strategic and operation needs and to provide support in optimizing strategy and performance.
  • Adjust quickly to overall and market place trends and opportunities, to ensure achievements of company objectives.
  • Be flexible to adapt to new business needs and react with urgency to high priority initiatives
  • Prioritize effectively and provide open and ongoing communication throughout the division about priorities and accomplishments
  • Ensure all sales and marketing processes are operating at their optimum


Required Qualifications
  • Bachelors Degree
  • 3+ Years of related experience
  • Development, shaping, analyzing and interpreting of financial reporting to measurably improve performance.
  • Proven ability to problem solve, resolve conflicts and deliver customer satisfaction.
  • Ability to manage responsibilities on your own while working in a fast paced environment.
  • Excellent communication and interpersonal skills (verbal and written).
  • Influencing and working successfully with varied audiences (senior leaders in the organization in multiple functions to Sales/Marketing executives).

Why do Team Members Like Working for us?

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!

  • Excellent health care options (medical, dental, and vision that encourage preventative care).
  • Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.

HGV is now offering first day benefits to new employees!

Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

The Hilton Club - New York

1335 Avenue of the Americas
New York, NY 10019-6012

(646) 459-6500

127 Unit Time-Share

At A Glance

Developed within a renowned hotel in an ideal location, The Hilton Club – New York was created to complement the urban residential goals of a discerning group of Owners. This unique private retreat in the heart of Manhattan serves as a spectacular global getaway, delivering signature Hilton service and accommodations. Within the superb setting of the Hilton New York hotel, Hilton Club – New York Owners enjoy an array of amenities tailored to their distinctive expectations, including extensive dining and entertainment options. This exclusive New York experience is simply extraordinary, affording Hilton Club Owners unprecedented access to one of the world's most spectacular cities.