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Posted November 25, 2022

Gaylord Texan Resort & Convention Center
Grapevine, TX
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About This Job

Job Number

22185779

Job Category

Rooms & Guest Services Operations

Location

Gaylord Texan Resort & Convention Center, 1501 Gaylord Trail, Grapevine, Texas, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

Review shift logs/daily memo books and document pertinent information in logbooks. Receive, record, and relay messages accurately, completely, and legibly. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Maintain security of vehicles and vehicle keys. Monitor and maintain safety, security, and cleanliness of parking areas/levels, and report any vehicles/safety hazards, unauthorized personnel, or potential security problems to the manager/supervisor. Notify Loss Prevention/Security of any guest reports of theft. Answer, record, and process all guest calls, requests, questions, or concerns. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices. Develop and maintain positive working relationships with others; support team to reach common goals. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a “consider it done” spirit to work. In return, you’ll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

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About this Employer

Gaylord Texan Resort & Convention Center

1501 Gaylord Trail
Grapevine, TX 76051

1-817-778-1000

1,511 Room Hotel

www.marriott.com

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Welcome to our spectacular hotel overlooking beautiful Lake Grapevine and brimming with authentic Texas style and hospitality. The awe-inspiring Gaylord Texan Resort & Convention Center invites guests to experience all the energy and excitement of the Lone Star State. Beneath our signature glass atriums, we offer some of the most distinctive shopping, dining and recreation options in the area to delight leisure and business travelers alike. You will be amazed at the 4.5 acres of indoor gardens and winding waterways, where you will find world-class entertainment and activities. Conveniently located between Dallas and Fort Worth, the Gaylord Texan is an ideal location for meetings, conventions and corporate events, offering over 400,000 square feet of flexible meeting space including the 180,000 square foot Longhorn Exhibit Hall. Choose the Gaylord Texan and discover a resort experience as grand as Texas itself.