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Sales Coordinator

Posted November 29, 2022

The Raphael Hotel
Kansas City, MO
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About This Job

What you will be doing

Our Reservation Sales Coordinator works with the Guest Services and Sales teams at the Raphael Hotel Autograph Collection.

Job Description

  • Provide excellent assistance to all guest reservation calls and requests.
  • Input group rooming lists and sales reservations.
  • Provide timely and exceptional communication with Sales & Group contacts.  Also provide excellent communication to the rest of the hotel team.
  • Monitor group rooming blocks to ensure accurate inventory is in the system.
  • Answer incoming telephone calls and uncover guests needs to correctly direct their call.
  • Always use the name of the guest, repeat reservation details, secure accurate payment information, provide confirmations, and offer further assistance. 
  • Answer questions about property facilities/services and room accommodations.
  • Upsell reservations to secure the highest achievable total revenue. 
  • Perform any additional job related duties.

The ideal candidate for this position

If you have strong customer service skills paired with a smart & professional appearance, you will be a perfect addition to the team at the Raphael Hotel. Those candidates possessing hotel & systems experience (Opera PMS, MARSHA and other Marriott systems) will come highly preferred. 

Additional characteristics and skills:
  • Professional attitude and work ethic.
  • Wisely manages time and tasks.
  • Organized with strong attention to detail.
  • Fluent in English.
  • A valid driver's license.
  • Works well under pressure.
  • Flexible.

Benefits

  • Health insurance plan
  • 401k
  • Employee savings program
  • Bus pass discounts
  • Lodging & restaurant discounts

We are an EEOC employer, and greatly value diversity in the workplace. We also e-verify and drug test. 

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About this Employer

The Raphael Hotel

325 Ward Parkway
Kansas City, MO 64112

(816) 756-3800

126 Room Hotel

www.raphaelkc.com

Hotel Jobs & Employment at The Raphael Hotel

The Raphael Hotel, Kansas City's Original Boutique Hotel on the Country Club Plaza, has been voted one of the top 500 hotels in the world by Travel & Leisure magazine.

The Raphael is patterned after Europe's finest boutique hotels. It is our philosophy that people are the most important resource for the successful operation of our hotel. At The Raphael we strive to find the right associate for the right job. We embrace training programs with associates and believe in continuous improvement for every position.

We are seeking enthusiastic, self-motivated, service minded and flexible individuals. Candidates should have the desire and commitment to provide excellent customer service in all aspects of their position. Candidates should have a minimum of 1-year relative experience in the position for which they are applying. We offer a fun work environment, competitive wages, bus pass discounts, health/dental insurance, 401k and lodging discounts.

We are proud to be an Equal Opportunity Employer and drug free work environment. Come join our family and be a part of the on-going tradition of this award-winning, historic Kansas City landmark hotel.