Health Benefits, Wellness day, Vacation Time, Tuition Reimbursement, Manager Development Program
Posted January 26, 2023Hotel Talent NYC
The main purpose of the Front Office Manager is to ensure the correct and appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner by appropriate management of the front office and night audit teams.
This description of responsibilities is simply intended to provide basic guidance to outline a minimum standard of performance.
The hotel values a LOU attitude, where an employee is encouraged to Lead, take Ownership, and deal with situations of all kinds with a sense of Urgency. While this document describes the general nature and level of work being performed by people assigned to this job, we encourage and expect our team to go above and beyond the minimum standards at all times to show concern and care for the guest, co-workers and managers. The hotel believes in a culture where team members help each other, and work together in an environment where the most important task is providing exceptional service to guests, at all times.
As a result, this is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of people in this job.
Education and Experience:
Three years of front desk experience.
Two years of management experience preferred.
College degree or coursework in hospitality related field preferred.
Minimal local travel
Ability to read and comprehend instructions, correspondence and memos
Ability to write professional correspondence
Ability to effectively present to customers, clients and others
Tools and Equipment:
Confidence in PMS systems.
Word and Excel Proficiency
The work environment characteristics described here are representative of those a staff member encounters while performing the essential functions of this job and the noise level in the work environment and will be required to spend a majority of their time on their feet.
Must be able to lift or move 25 pounds.
Specific vision abilities required by this job to see, read write, and use a computer.