Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k / Pet insurance and more
Posted November 14, 2022El Chorro Lodge
Join the amazing team at El Chorro - Arizona's most iconic dining destination for restaurant and banquet experiences! Now part of Classic Hotels & Resorts, we offer a HEARTfelt workplace and terrific benefits, as well as a passionate family of talented associates!
Summary of Position:
The Hostperson is responsible for a HEARTfelt greeting and escorting guests to tables in the restaurant while maintaining a detail oriented, enthusiastic representation and efficient “running” of the El Chorro ding operation. This includes consistant awareness of the podium, as well as activity in the cocktail lounge area of the bar and patio.
Meet and greet guests as they arrive to the restaurant, offer choice of seating, and escort them to their table
Be aware and assist in conducting a daily “roll call” or pre-shift meeting to share current promotions, daily specials, guest comments, daily events, and pertinent memos and happenings
Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant
Answer phones in a friendly and courteous manner
Other functions as assigned by management to include, but not limited to, carrying coffee and/or tea pots throughout restaurant, refilling guests cups, cleaning windows, clean menus, check on guests in the bar and patio areas, etc.
Education: High School Diploma preferred.
Certificates or Licenses: Maricopa County Food Service Worker card, CPR/First Aid certification preferred
Experience: Restaurant/guest service experience preferred
Knowledge, Skills, and Abilities:
• Knowledge of general restaurant operations to include appropriate staffing levels, service equipment, and guest relations
• Ability to memorize and recite menu items
• Ability to effectively resolve customer complaints and concerns in a friendly, positive manner.
• Ability to memorize and perform El Chorro Standards, AAA Diamond standards, and Mystery shopper standards
• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
Attendance as scheduled is a critical element in all positions at El Chorro.
El Chorro’s leaders and associates believe each guest (internal and external) should be treated with respect and professionalism. We create A HEARTfelt experience…BEyond Expectations, enticing our guests to return again and again. In order to be successful at El Chorro, associates must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Rich tradition, culinary excellence, and unparalleled romance come together at El Chorro to create an experience that is purely Paradise Valley. Cozily nestled between Scottsdale and Phoenix, Paradise Valley’s historic El Chorro offers an authentic Arizona dining experience. Generations of Valley residents and visitors have travelled to this serene setting at the base of the stunning Camelback and Mummy mountains. With its breathtaking views and unmatchable Arizona charm, El Chorro is an excellent setting for any occasion — be it a relaxed brunch, romantic dinner, or the wedding of your dreams.
As a family-owned company, the mission of Classic Hotels & Resorts is to attract and retain innovative, results-driven individuals who will foster a service culture built upon our foundation of family-oriented core values. Classic Hotels & Resorts’ leaders and team members share a vision…to create A HEARTfelt Experience…BEyond Expectations, connecting with our guests emotionally and ensuring they return again and again. In order to be successful at any of our world-class properties, team members must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests, and embracing our BEyond Expectations standards. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our properties and our company.
El Chorro provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, El Chorro complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.