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Assistant General Manager

Posted January 21, 2023

Hilton Garden Inn Bloomington (IN)
Bloomington, IN
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About This Job

Overview

Opportunity:  Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Potential Career Path

General Manager – Area General Manager –Regional Director of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
  • Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain the front office systems and equipment to ensure optimum performance.
  • Serve on the hotel’s safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s degree preferred.
  • Intermediate knowledge of overall hotel operations. 

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Hilton Garden Inn Bloomington (IN)

245 North College Avenue
Bloomington, IN 47403

(812) 331-1335

168 Room Hotel

www.hilton.com

Managed By

HHM

At A Glance

Our hotel is close to great shopping, dining and entertainment, including local wineries.

Conduct business at the NSWC Crane facility near our hotel. Visit Indiana University's Assembly Hall for a Hoosier game or attend a meeting at the Bloomington Convention Center, both only minutes from our hotel.

Enjoy complimentary WiFi, a business center and over 5,000 sq. ft. of function space at this downtown hotel. Stay productive with work and maintain your exercise routine in a fitness center which features modern equipment with personal TVs. Relax with our indoor pool and hot tub or catch a show or movie on your HDTV. Take advantage of covered parking and enjoy everything you need to help make your time here a success.

  • Only Hilton hotel in downtown Bloomington Square
  • Walking distance to Indiana University, Convention Center and downtown attractions
  • Complimentary WiFi, business center, fitness center, indoor pool and hot tub
  • Breakfast and dinner at Coaches Sports Bar (Lunch available on Friday, Saturday and Sunday)
  • Over 5,000 sq. ft. of flexible function space including the Grand Ballroom
  • A TripAdvisor Certificate of Excellence Award winning hotel