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Front Desk Supervisor

Hotel Discounts at all Marriott Hotels. Free Hotel Stays at over 45 Company Hotels. Free Employee Lunches. Great Health Benefits. 401K. Paid Time Off. Appreciation Programs. Opportunity for Growth.

Posted November 1, 2022

Marriott Indianapolis North
Indianapolis, IN
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Compensation

$16.00-$17.00/hr

About This Job

The ideal candidate for this position

  • Highly energetic and motivated individual
  • Driven to exude the Midwest Hospitality mindset
  • Be attentive to guests needs and requests
  • Have excellent communication skills with strong customer service skills
  • Able to work as a team
  • Demonstrate excellent communication skills
  • Ability to shift and manage multiple priorities
  • Hospitality experience is required

What you will be doing

  • As a shift lead, you will serve as an inspiration to the team on how to provide memorable customer service
  • You will help train, coach, and support Front Office Associates to see that they maximize their potential
  • Take decisive action to ensure smooth hotel operations
  • Uphold departmental standards by ensuring all Consistent Operating Procedures “COPs” are understood and followed
  • Effective and positive communication with staff, management, all other departments
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Serving as a role model to demonstrate appropriate behaviors.
  • Supervises employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Responds to and handles guest problems and complaints.
  • Sets a positive example for guest relations.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Responsible for running Front Desk shifts.
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About this Employer

Marriott Indianapolis North

3645 River Crossing Parkway
Indianapolis, IN 46240

(317) 705-0000

315 Room Hotel

www.marriott.com

Our Hotel

Our location is ideal for the attractions in Carmel, Fishers, Westfield and still less than 30 minutes from Downtown. Conveniently located off I-465 in the upscale Keystone at the Crossing corporate park.   The Indianapolis Marriott North features an outstanding setting for any Indianapolis event or getaway and a great place to work. Situated within walking distance of premium shopping at the Fashion Mall at Keystone at the Crossing, minutes from exceptional restaurants.  This newly renovated hotel features designed rooms and suites complete with beautiful water views,  luxurious bedding, flat-screen TVs and high-speed Wi-Fi. Business and social event planners appreciate the property’s versatile function space and first-class catering.

At the Marriott North we work hard and always accomplish our goals as a team and enjoy having fun! If you're looking for a new challenge at a great property apply today to find out more!