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Front Desk Agent

Posted November 2, 2022

Detroit Marriott Southfield
Southfield, MI
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About This Job

Southfield Marriott is looking for a new teammate for our FRONT DESK! Our ideal candidate has a flexible schedule, some similar experience, and a positive attitude.

Come find out what makes this a great place to work!

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?  Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Detroit Marriott Southfield

27033 Northwestern Highway
Southfield, MI 48034

(248) 356-7400

226 Room Hotel

www.marriott.com

Elevate your stay at our Detroit hotel in Southfield, MI

The stylish Detroit Marriott Southfield Hotel is one of Michigan's most desirable hotel destinations. With stunning public areas, enhanced meeting space and carefully redesigned guestrooms our Marriott in Southfield, MI hotel caters to the needs of business, leisure and group guests alike. This suburban Detroit hotel's location is near several area hospitals, LCA Arena, the Detroit Zoo, Henry Ford Museum, Comerica Park, Ford Field and many of the other local activities in the area. The Detroit Marriott Southfield Hotel is located near Fortune 500 companies including IBM, Verizon, AT&T, and other corporate headquarters. Our Detroit Hotel offers the perfect place to stay for family reunions, weddings or other social events, and guests are sure to enjoy the delicious catering and dining options from our on-site restaurant, Fire Iron Grill. Whether traveling to the Detroit area for business or pleasure you will find the Detroit Marriott Southfield Hotel uniquely suited to exceed all your expectations.