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Club Ambassador (Front Desk)

Part-time

Posted December 2, 2022

Los Angeles Athletic Club
Los Angeles, CA
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About This Job

A Club Front Desk Ambassador is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities include but are not limited to:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests
  • Perform any related job duties as assigned

Job Requirements:

Must have excellent customer service skills

Prior experience in a similar position a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Los Angeles Athletic Club

431 W 7th Street
Los Angeles, CA 90014

(213) 625-2211

102 Room Hotel

laac.com

The Los Angeles Athletic Club is a private club in Downtown Los Angeles that also houses a boutique hotel on the top three floors of the 12-story historic landmark building. A stay at a historic private club is an entirely unique experience. Collapse onto cool cotton sheets after a rigorous workout in the Athletic Club or a game of squash. Rejuvenate in our spa with a steam or massage, and indulge in one of our signature cocktails offered at our award-winning bar, Invention.