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Hotel Guest Service Agent

Excellent Benefits and Hotel Discounts

Posted December 6, 2022

Home2 Suites by Hilton Chantilly Dulles Airport
Chantilly, VA
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Home2 Suites Chantilly/ Dulles Airport is one of Hilton's award winning, extended stay brands. From check-in to check-out, the Home2 experience is inviting and unique. Every team member contributes to our success. We believe your experience here will be challenging, enjoyable, and rewarding.

Compensation

Based on Experience

About This Job

Home2 Suites Chantilly/Dulles Airport is located in Loudoun County, Virginia.

Job Summary: The Guest Service Agent will be responsible for providing superior customer service to guests by assisting with room reservations, registering guests using POS, responding to guest requests, and completing daily recordkeeping and reports. Hilton Experience Preferred. Salary based on Guest Service Experience.

Essential Duties and Responsibilities:

  • Registers, assigns rooms, issues room keys and provides directions to guests.
  • Operates Front Desk equipment, including POS and credit card processing.
  • Processes, controls and confirms reservations.
  • Maintains records of room availability and guests' accounts.
  • Uses suggested selling techniques to sell rooms, advance reservations and marketing programs.
  • Responds appropriately to guest requests and complaints.
  • Computes bills, collects payments, posts charges to ledger.
  • Maintains a well-groomed, professional appearance.
  • Ensures compliance with Brand Standards.
  • Performs other duties as assigned by proper authority.
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About this Employer

Home2 Suites by Hilton Chantilly Dulles Airport

43340 Defender Drive
Chantilly, VA 20152

(703) 253-3400

120 Room Hotel

www.hilton.com

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A stylish stay in Chantilly

From PepsiCo to IMB, we’re close to major corporations and just 10 miles from Dulles Airport. When you’re not working, visit the Loudoun County Wine Trail or see what’s happening at the Dulles Expo Center. Feel at home in one of our pet-friendly suites, complete with kitchen, living area, and free WiFi. Free hot breakfast is also provided.