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Casino VIP Services Coordinator

Posted November 7, 2022

Palms Casino Resort
Las Vegas, NV
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About This Job

Under the direction of Casino VIP Services Leadership, the Casino VIP Services Coordinator is responsible for assisting with the daily support of the casino guest services department to include the booking of guest room reservations including transportation and amenity requests when appropriate. This position provides professional reservations support for incoming casino guest calls and facilitates casino guest requests from the Player Development team as directed. The VIP Services Coordinator has limited authority to extend complimentaries to qualified casino guests based on established guidelines.

Core Job Responsibilities

  • Responsible for providing professional personalized service while ensuring that all casino guest requests are met promptly and efficiently.  Maintains complete knowledge of all property venues and offsite venues/services/hours of operation.  Maintains working knowledge of all promotions and special events in order to effectively navigate the casino guest experience.
  • Secures casino guest reservations including, but not limited to, hotel, spa, exclusive events, dining, transportation, and amenities as requested based on established guidelines.  Assists Player Development teams by facilitating itinerary arrangements and providing confirmations for guests receiving complimentary services.
  • Adheres to established training standards: maintaining accurate training records and facilitating department onboarding.  Assists with training Casino VIP Services team members.
  • Acts as contact/liaison between all departments.  Collaborates with Analysts to produce outbound/inbound call metrics and casino VIP block reporting.  Collaborates with CRM to monitor and report on casino guest offer schedules.
  • Performs other duties as assigned to support efficient operation of Department.

Qualifications

  • High School Diploma or GED required.
  • College degree and previous casino experience preferred.
  • Minimum three (3) years of experience in a guest service environment required.
  • Must be able to clearly speak, read, and write in the English language.
  • Intermediate proficiency in Microsoft Office (Word and Excel) preferred.
  • Must be 21 years of age.
  • Must be detail oriented with the ability to multi-task.
  • Must have the ability to communicate effectively with guests, team members and leadership in both written and verbal form.
  • Must be self-starter with strong problem-solving ability.
  • Must carry self in a professional business manner.
  • Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license

Physical Demands

  • Work is performed in an office setting.
  • Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  • May be exposed to smoke.
  • The noise level in the work environment is usually moderate to loud.
  • Constant contact with executives, department management, employees, and guests.
  • Prolonged sitting or standing and mobility.
  • Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally
  • Eye/hand coordination.
  • Use of standard office equipment.
  • Ability to distinguish letters, numbers, and symbols

Equal Opportunity Employer

Palms provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Save this job

About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

www.palms.com

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Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road, in Nevada. It is owned and operated by the San Manuel Band of Mission Indians. 

Our property reopened in April 2022 after a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. 

Our guests enjoy a collection of new award-winning restaurants, a 95,000 sq. ft. casino offering over 1,500 slots and 50 table games, such as Baccarat, Blackjack, Craps ,Pai Gow, Poker, Roulette, Three Card Poker, and Ultimate Texas Hold’em, 766 luxurious rooms and suites in two hotel towers, one-of-a-kind entertainment venues, and museum-worthy contemporary art.

Our resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema, a recording studio and nearly 600 units at Palms Place condominiums.

Our employees are critical to our success and the foundation of our core values. We provide competitive wages and exceptional benefits, perks, incentives, and opportunities for advancement.