Posted November 7, 2022The Bethesdan Hotel, Tapestry Collection by Hilton
The Bethesdan Hotel, Tapestry Collection by Hilton features 270 well-appointed guest rooms, 16 conference rooms and 15,000 square feet of meeting space. Centrally located in Bethesda, Maryland, the Bethesdan Hotel is part of a vibrant and welcoming community surrounded by charming neighborhoods, business innovators, walkable shops and great places to eat and drink. The hotel is minutes away from the National Institutes of Health and Walter Reed National Military Medical Center. Conveniently walking distance from the Bethesda Metro station, the Bethesdan Hotel is a train ride or short drive from Washington, DC.
The Bethesdan Hotel is looking for an energetic and welcoming Front Desk Supervisor to join the team. The Front Desk Supervisor is responsible for assisting the Front Office Manager in supervising the day to day Front Desk operation and providing guidance and leadership to Guest Service associates while ensuring consistent quality and genuine guest service is delivered.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English and can communicate well with guests. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations and able to effective assist in defusing emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons. Must be able to work weekends and holidays. Must have minimum one year Hotel Front Desk experience.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
8120 Wisconsin Ave.
Bethesda, MD 20814-3624
270 Room Hotel