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Guest Service Agent

Posted November 7, 2022

Crowne Plaza Houston Med Ctr-Galleria Area
Houston, TX
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About This Job

Located between the Galleria Mall and downtown Houston and with over 12,000 sq ft of elegance, the Crowne Plaza Hotel Med Ctr - Galleria Area is currently looking for a Guest Service Agent who has worked at a similar property.  Great opportunity to make your mark at an upscale hotel reopening soon!  

What do we expect from you?

The Guest Service Agent will continuously deliver exceptional services to our guests and deliver financial profitability.  You will be responsible for the following tasks to the utmost standard:

  • Welcome and greet guests on arrival in a courteous and pleasant manner.
  • Display and demonstrate knowledge of hotel information such as room rates, packages, and promotions, and be able to answer guest questions and inquiries.
  • Handle cash and credit card transactions and complete the registration process upon guest checkout efficiently and accurately. 
  • Complete the registration process. 
  • Ensure guests are aware of room location and/or have a bell person accompany guests to their room.
  • Maintain guest confidentiality at all times.
  • Resolve guest concerns, inquiries, and complaints promptly and completely. 
  • Demonstrate guest satisfaction if a guest becomes dissatisfied.

Requirements

  • Neat and professional appearance 
  • Problem Solving Skills
  • Excellent Communication Skills
  • Interpersonal Skills
  • Experience as a Guest Service Agent for hotels 200 rooms or more
  • Able to carry out the physical requirements of this role with or without reasonable accommodation
  • Available to work varying days and shifts as business requires

What should you expect from us?

  • Clear expectations and goals 
  • Relationship & Respect
  • Tools for necessary success
  • Recognition of your efforts

Working at the CrownePlaza is about partnership and relationship.  

We are committed to creating an environment where passional professionals can thrive.  We celebrate our employees individually, recognize their accomplishments, reward their achievements and value their contributions.  

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About this Employer

Crowne Plaza Houston Med Ctr-Galleria Area

2712 Southwest Freeway
Houston, TX 77098

1-713-523-8448

354 Room Hotel

www.ihg.com

A Work-Life Hotel in Houston’s Galleria Area

Located on the Southwest Freeway near Greenway Plaza, Crowne Plaza® Houston Med Ctr-Galleria Area is an elegant hotel with innovative spaces and contemporary rooms, ideal for work-life balance. Minutes from Upper Kirby, and the Texas Medical Center, our hotel is situated between The Galleria and downtown Houston, surrounded by the city’s best shopping, dining, and entertainment.

Host events, meetings, and weddings in 12,000 sq. ft. of space, including a modern ballroom. Enjoy light fare and drinks at 2712 Bistro and Bar. Swim in our outdoor pool and get energized in our Fitness Center. Our hotel puts you within minutes of the Museum District, the Houston Zoo, Minute Maid Park, and Rice University.