Photo of The Canal Club, Scottsdale, AZ

Food & Beverage Manager

The Canal Club

4925 N Scottsdale Rd
Scottsdale, AZ 85251

Restaurant
Managed By The Scott Resort & Spa

Medical / Dental / Vision / Hotel Discounts / Voluntary Products / 401k + match / Pet insurance and more

The Canal Club is the coolest lobby bar and restaurant on the Scottsdale resort scene. Be a part of culinary and beverage history in the making in our gorgeous, community oriented, Havana inspired property!

Compensation: DOE, Full-Time

Summary of Position:

Join the leadership team at The Scott Resort & Spa!  The Food & Beverage Manager is responsible for supporting the overall success of all resort Food & Beverage outlets, including The Canal Club restaurant, bar, pool, and in-room dining, with the guidance and support of the Director of Restaurant & Bars. Priorities and responsibilities for this individual include hiring, service & standards training, overall customer experience, purchasing, quality assurance, driving revenue, labor scheduling and control, and maintaining cost ratios and profitability of the outlets.

Essential Functions:

Interview, select, train, coach and hold accountable all Food & Beverage associates for heartfelt and genuine hospitality service and performance, adhering to a high level of standards, and efficient operation of the outlets.

Assist in driving revenues through training, consistency, attention to detail, upselling and recognition programs.

Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count, resort information, and menu highlights and changes.

Ensure daily floor coverage, support and assist in guest satisfaction.

Interact positively with customers promoting resort facilities and services.

Resolve problems to exceed the expectations of involved parties. 

Answer telephones with a genuine and kind demeanor and tone, coordinate and accurately document reservations through the reservation system. 

Work closely with the Chef de Cuisine to expedite service, hold daily pre-shift meetings, communicate with outlet associates, and facilitate special events in the restaurant. 

Maintain rapport with all departments and attend relevant meetings. 

Move through outlets and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. 

Verify temperatures, ensure appearance standards, and verify preparation methods are to look book standards. 

Work closely with F&B leadership and People & Culture to ensure all staff is trained in food safety processes. 

Provide guidance toward improvement and make necessary adjustments for consistency.

Talk to guests on the floor to ensure quality of food and service standards are met and exceeded.

Develop relationships to create guest loyalty and positive GSS scoring. 

Assist in controlling payroll and costs (minimize loss and misuse). 

Utilize POS to accurately record revenue, place orders, run reports and communicate effectively.

Ensure maintenance of equipment by calling for repairs and training staff on proper use.

Provide clean and safe work environment by ensuring the shift opening and closing responsibilities are completed.

Maintain cleanliness of all outlets and monitor cleanliness during the operation of these outlets.

Any other tasks as assigned by the Director of Restaurant & Bars, General Manager, or Owner.

Qualifications:

Education:  High School Diploma required. College degree preferred, or any combination of education and experience equivalent to graduation from college or any other combination of education, training or experience that provides the required knowledge, skills and abilities.  

Experience: Position requires a minimum of three (3) to five (5) years of previous Bar or Food & Beverage management/leadership experience; bartending/mixologist and restaurant experience required; resort experience highly preferred.

Certificates or Licenses:  Maricopa County Food Handler’s and Food Manager’s card and Arizona Title IV alcohol certification. CPR certification is preferred.

Knowledge, Skills, and Abilities:  Demonstrated experience and accomplishment in leadership and mentorship; Superior customer service and training skills; Computer/POS savvy; Fine dining / food & beverage knowledge and passion; Ability to communicate with credibility, enthusiasm, diplomacy, personality, and confidence.

Personal Characteristics:

•           Behaves ethically, honestly, and leads with a hands-on, appreciative and detail orientated style.

•           Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using the English language.

•           Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

Working Conditions:

Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.

The Scott Resort & Spa’s leaders and associates believe each guest should be treated with a genuine sense of appreciation, respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, associates must share both our vision and our values (Helpful, Ethical, Attentive, Resourceful and Thankful). Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Posted March 19, 2024

The Canal Club

Our Restaurant 

The Scott Resort & Spa's signature restaurant, The Canal Club, specializing in modern Cuban-American cuisine and Caribbean inspired cocktails.  

The Canal Club is infused with the colors and comforts of 1930s Havana aesthetic, bringing together the culture and soul of New Orleans and the classic architectural geometry of The Bauhaus, all while celebrating the desert oasis sanctuary it calls home. The restaurant, bar and lounge area offer a casual, yet elegant ambiance throughout the dining room and lobby, while capitalizing on its ideal indoor-outdoor layout, creating a vibrant and comfortable atmosphere.

Under direction of Executive Chef Alex Pasco, The Canal Club serves three meals a day in the main dining room, in addition to a selection of tapas and libations at the lobby bar. Aside from the delicious food, The Canal Club’s beverage program is crafted to provide a fresh departure from the local area cocktail scene; a careful infusion of modern technique and classic fundamentals.

The Canal Club provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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