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Night Auditor

Amazing Hotel Discounts!

Posted November 7, 2022

Sheraton Suites Wilmington Downtown
Wilmington, DE
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About This Job

We are currently seeking Night Auditors to join our team at the recently renovated Sheraton Suites Wilmington Downtown located in Wilmington, DE. Starting wage for this position is $18.00 per hour based on experience. $250.00 Signing Bonus, after completion of a 90-day probationary period based on performance. Perks include AMAZING discounts on hotel rooms, company sponsored health plans, paid time off and opportunity for growth…see out full list of benefits below.

Job Description:

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. This is an overnight position.

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours, local attractions and directions to requested venues.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement throughout front office areas.
  • Verify and process credit cards for authorization using electronic acceptance methods. Handle cash; make change and balance as assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at the time of check out and ensure guest’s satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines, may include turning problem over to a supervisor.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Take initiative in a fast paced, multitasking environment.
  • Adheres to all company policies and procedures, follows safety and security procedures and rules.
  • Perform any related duties as requested by supervisor/manager.

Job Requirements:

  • Hotel experience preferred, but not required.
  • Nights, Weekends, and Holidays required.
  • Computer skills enough to learn hotel operating system, MS office, and internet.
  • Ability to work with all types of people.

In addition to a great work environment, our talented teams enjoy:

  • Amazing room discounts at all company-managed hotel locations and major hotel brands
  • Competitive compensation
  • Bonus program
  • Professional development and growth
  • Paid time off for vacation, holiday, and sick
  • Company-sponsored medical plans including health insurance, dental, vision, LTD, STD, and Flexible Spending Plans for Medical and Dependent Care
  • Company-provided Life Insurance
  • Commuter Benefit options
  • Employee Assistance Program (EAP)
  • 401k retirement plan
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About this Employer

Sheraton Suites Wilmington Downtown

422 Delaware Avenue
Wilmington, DE 19801

(302) 654-8300

223 Room All Suite

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and "hospitality employer of choice!"

Our Hotel

Located in the heart of Brandywine Valley, Sheraton Suites Wilmington Downtown offers a world of thoughtful services, impeccable accommodations and unparalleled comforts. Recharge in our pet- friendly hotel suites with perks including luxury bedding, mini-refrigerators, microwaves, flat-panel TVs and cozy pullout sofas. Club-level suites grant access to our exclusive Sheraton Club Lounge with amenities such as free Wi-Fi and daily breakfast. Guests can dine on delicious American cuisine at Basil Bar & Grill for breakfast, lunch and dinner. For those planning a professional or social event, they'll appreciate our event venues, which are expertly supported by planning services, technology and catering options. Our hotel's location makes it easy to explore the area's most popular destinations including Frawley Stadium, Delaware Art Museum and Christiana Care Wilmington Hospital. Resort to the relaxation at Sheraton Suites Wilmington Downtown in Delaware.