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Front Desk Agent

Posted November 7, 2022

Homewood Suites by Hilton Baton Rouge
Baton Rouge, LA
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About This Job

  • *$300 Sign-On Bonus**

Work Today, Get Paid Today! Schulte Hospitality Group

believes you should be in control of your income, that's why we're proud to partner with Daily Pay, giving you access to your money when and where you need it!

Schulte Hospitality Group

is seeking a dynamic, service-oriented Guest Service Representative to join our team at <property>! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

Greets guests as they arrive, focusing on personal recognition 
Reviews arrival list daily and assists in preparing and assembling welcome amenities 
Escort VIPs to room and check them in prior to arrival 
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed 
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. 
Keep front desk area clean and organized. 
Assisting with lobby activation as needed. 
Utilize proper procedures when handling guest PPI data.  
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. 
Attends promptly to guest needs and inquiries 
Perform various other duties as assigned  

Education And Experience

  • Minimum of one (1) year in Front Desk Operations 
  • In-depth knowledge of hotel Front Desk operations 
  • Minimum of High School education 

Knowledge, Skills And Abilities

Basic computer skills 
Ability to communicate effectively verbally and in writing 
Ability to exceed expectations of guests and team members 
Excellent time management skills 

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods sitting or standing at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Perks/Benefits

Work Today, Get Paid Today With Daily Pay!

Track your daily income with updates after every shift you work
Transfer your earnings instantly or next day
Automatically save a portion of your paycheck

In addition to Daily Pay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

  • Schulte Hospitality Group is an Equal Opportunity Employer.
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About this Employer

Homewood Suites by Hilton Baton Rouge

5860 Corporate Boulevard
Baton Rouge, LA 70808-2703

(225) 927-1700

115 Room Extended Stay

homewoodsuites3.hilton.com

At A Glance

Experience Homewood Suites by Hilton Baton Rouge, our extended stay all-suite hotel conveniently located off I-10, three miles from downtown Baton Rouge and Louisiana State University. Walk to restaurants and shops, or enjoy a movie. Take a short drive to Baton Rouge-area businesses including ExxonMobil, JP Morgan Chase, Dow Chemical, Albermarle, and Shell.

Explore the Louisiana capital’s attractions such as southern plantation homes and the Old Louisiana State Capitol, the USS Kidd or a riverboat casino. Sample Cajun specialties like jambalaya, gumbo, and crawfish. Pack up a tailgate picnic before an LSU football game.

Our one- and two-bedroom suites provide a home base for our Baton Rouge extended stay guests, business travelers, and tourists exploring Louisiana. Stay connected with WiFi in your suite or the business center. Try a recipe for Cajun dirty rice in your suite’s kitchen, equipped with a full-sized refrigerator, two-burner stovetop and microwave. Use our grocery shopping service to stock the pantry and refrigerator with your favorite juice, eggs, and frozen pizza. If you’re hungry for a midnight snack or forgot to pack your toothbrush, visit our 24-hour on-site store.