Must be a minimum of years old.

Must have a clean driving record for the past three years.

Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.

Retrieve guest items from cars, buses, vans and carts. Grasp, lift, carry and/or load luggage and packages weighing up to lbs. onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.

Read and match luggage tags, write claim tickets and detach portion to give to guest

Organize and store luggage as necessary in a designated area.

Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.

Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.

Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner

Checkout packets, mail, packages, faxes, etc. to specific guest rooms.

Clean and polish carts and other equipment used in the department.

Answer the front desk phone and provide information as needed.

Other duties as assigned by the supervisor such as assisting as door person or Valet when necessary.

Ability to understand and follow written and/or verbally in English.

Ability to effectively communicate verbally in English.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to lbs. continuously throughout shift.

Ability to stand, walk and/or sit and continuously perform essential job functions.

Sufficient manual dexterity in hands to be able to load and unload luggage.

Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

Additional language ability preferred.