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Front Desk Agent

Posted November 8, 2022

AC Hotel by Marriott Fort Worth
Fort Worth, TX
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About This Job

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

AC Hotel by Marriott Fort Worth


Fort Worth, TX 76102

252 Room Hotel

www.marriott.com

A Fort Worth newly-built pet-friendly hotel

AC Hotel Fort Worth Downtown is a new, upscale hotel in Fort Worth, Texas, near sites like Sundance Square, Dickies Arena, Fort Worth Zoo and Fort Worth Convention Center. The elegantly designed hotel features 252 guest rooms, all outfitted with modern conveniences and comfortable sleeping accommodations. In addition, this pet-friendly hotel also offers free WiFi, a 24-hour business center and fitness center. After a day exploring downtown Fort Worth, unwind at our restaurant and bar, AC Lounge, for delicious tapas and tasty cocktails. Relax on the outdoor patio and try our signature cocktail, A Custom Gin Tonic, or choose one from our seasonal cocktail menu developed by our expert mixologist. Our 5 event rooms totaling 4,200 sq. ft. are equipped with cutting-edge, high-tech equipment, making our hotel the perfect space to host a business meeting or wedding. AC Hotel Fort Worth Downtown offers the modern amenities you need to ensure your stay in Texas is comfortable and productive.