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Front Desk Supervisor (Evening Shift)

Free Parking, Free Meals, Hotel Discount Program, Excellent benefit package, Annual Incentive Plans

Posted November 9, 2022

DoubleTree by Hilton Hotel Jacksonville Riverfront
Jacksonville, FL
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Seeking Front Desk Supervisor to deliver extraordinary service for our guests and team members. If you are a highly motivated team player & seeking an enriching career with an insatiable desire to make a different - we want to hear from you. Come be a part of the OTH Hotels Resorts Family!

About This Job

Front Desk Supervisor

What will I be doing?

As Front Desk Supervisor, you would be responsible for performing your position's responsibilities in alignment with our Brand Standards and driving company success through performing the following tasks to the highest standards.

  • Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
  • Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office.
  • Supervise the performance, attendance, attitudes, appearance and conduct of the staff.
  •  Ensure that the procedures for guest check-in and check-out are maintained.
  • Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
  • Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
  • Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
  •  Follow-up on all VIP blocks and inspect room prior to arrival.
  •  Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
  •  Inspect departure report daily, updating records as necessary.
  • Perform daily/weekly key inventory and forward to Engineering and Security.
  • Review Housekeeping Report and rectify all discrepancies before end of shift.
  • Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
  • Remain alert, courteous and helpful to the guests at all time

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

· Hospitality - We're passionate about delivering exceptional guest experiences.

· Integrity - We do the right thing, all the time.

· Leadership - We're leaders in our industry and in our communities.

· Teamwork - We're team players in everything we do.

· Ownership - We're the owners of our actions and decisions.

· Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

· Quality

· Productivity

· Dependability

· Customer Focus

· Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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About this Employer

DoubleTree by Hilton Hotel Jacksonville Riverfront

1201 Riverplace Boulevard
Jacksonville, FL 32207

(904) 398-8800

293 Room Hotel

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At A Glance

Located in the vibrant downtown area on Southbank of St. John's River, DoubleTree by Hilton Jacksonville Riverfront offers a modern experience for the discerning business or leisure traveler. This top pick among hotels in Jacksonville, FL has 293 upscale accommodations; multiple dining options, including Ruth’s Chris Steak House; a new connectivity zone to keep business travelers linked in; Hilton Honors Digital Key technology; an expanded Precor fitness studio, and large riverfront pool and sundeck.

Meeting and event planners appreciate the sprawling event space at our Downtown Jacksonville hotel, comprising 12,000 square feet for up to 500 guests. Ideal for out-of-town wedding guests and conference attendees, DoubleTree is a conveniently located hotel near the Jacksonville airport, situated just 15 miles from Jacksonville International Airport (JAX).

  • Riverfront hotel in downtown Jacksonville, near shops, dining and historic attractions
  • Beautiful guest rooms and suites with walk-out balconies offering exceptional views
  • Two restaurants and a lounge, including Ruth's Chris Steak House
  • 12,000 sq. ft. meeting and event space including a ballroom and riverside terrace
  • 24-hour fitness center, outdoor swimming pool and terrace with loungers and tables