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Hotel Manager

Posted November 9, 2022

Palms Casino Resort
Las Vegas, NV
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About This Job

Provide support to the Director of Hotel Manager with direction and leadership for the property Front Desk/Concierge team, consistent with Palms and Palms Place. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with Palms service standards. All duties are performed in accordance to company policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Works closely with the Director of Hotel Operations Manager to implement strategic Initiatives
  • Lead the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk and concierge operations team.
  • Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
  • Provides leadership and direction to maintain and improve the guest experience within front desk and concierge operations, consistent with the company’s service standards.
  • Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.
  • Perform other duties as assigned

SUPERVISION

  • Front Desk Clerks/Concierge Clerks

MINIMUM REQUIREMENTS

  • Two (2) years of experience in the direction and management of employees in a similar hotel environment.

PREFERRED

  • Previous experience managing employees under a collective bargaining agreement.
  • AAA or Forbes knowledge.
  • Technical knowledge and experience with LMS
  • Technical knowledge and experience with HotSOS or other service optimization system.
  • Previous experience working in a similar resort setting.
  • Ability to communicate in Spanish and or Asian Languages.

CERTIFICATIONS, LICENSES, REGISTRATIONS

  • Proof of eligibility to work in the US

KNOWLEDGE, SKILLS, AND ABILITIES

  • Working knowledge of hotel management system and operations.
  • Ability to establish guidelines for proper staffing to maximize efficiency and minimize labor costs.
  • Broad management and leadership knowledge of front office operations.
  • Ability to utilize guest service satisfaction performance metrics from Guest View, TripAdvisor, Yelp, etc.to generate action plans to address service opportunities.
  • Ability to influence others to accept practices and approaches related to hotel operations.
  • Excellent interpersonal skills to deal effectively with guests, management, employees and other outside contacts.
  • Excellent customer service skills. • Able to lead and mentor a team.
  • Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail.
  • Effective listening abilities and be able to make strong judgment call.
  • Intermediate to advanced knowledge of Microsoft PowerPoint, Outlook, Word and Excel.
  • Ability to effectively communicate in English, in both oral and written forms.
  • Technical knowledge and experience with property management system.
  • Ability to work varied shifts, including weekends and holidays

Palms, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

We are committed to making a work environment where the growth and well-being of our team members is the top priority. Join our team today!

Save this job

About this Employer

Palms Casino Resort

4321 W Flamingo Rd
Las Vegas, NV 89103

Telephone (866) 752-2236
Reservations (866) 752-2236

Casino Resort

www.palms.com

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Palms Casino Resort is located just west of the center of the Las Vegas Strip off I-15 on Flamingo Road, in Nevada. It is owned and operated by the San Manuel Band of Mission Indians. 

Our property reopened in April 2022 after a stunning, property-wide $690 million renovation, ushering in the next era of gaming and entertainment in Las Vegas. 

Our guests enjoy a collection of new award-winning restaurants, a 95,000 sq. ft. casino offering over 1,500 slots and 50 table games, such as Baccarat, Blackjack, Craps ,Pai Gow, Poker, Roulette, Three Card Poker, and Ultimate Texas Hold’em, 766 luxurious rooms and suites in two hotel towers, one-of-a-kind entertainment venues, and museum-worthy contemporary art.

Our resort also includes over 190,000 square feet of meeting, convention and event space; the Pearl, a 2,500-seat theater; an expansive pool and spa area; wedding chapel; the Brenden Theatres 14-screen cinema, a recording studio and nearly 600 units at Palms Place condominiums.

Our employees are critical to our success and the foundation of our core values. We provide competitive wages and exceptional benefits, perks, incentives, and opportunities for advancement.