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Sales Coordinator

Posted November 9, 2022

DoubleTree by Hilton Hotel Orlando at SeaWorld
Orlando, FL
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About This Job

ESSENTIAL DUTIES

• Prepare proposals and contracts as requested/required by sales managers in a timely manner and follow through to completion

• Prepare contracts using the create/edit merge documents in Delphi

• Fax documents and retrieve/deliver incoming faxes to mailboxes

• Create labels and mass mailings as requested/required by sales managers

• Distribute outgoing mail (AM & PM) to the Executive Office and retrieve mail from the Executive Office for distribution to mailboxes

• Prepare sales kits

• Compose letters and general correspondence

• Create accounts and bookings in Delphi

• Inputs all pickup into Delphi

• Inspects site rooms upon request

• Translate when requested

• Provide excellent customer service

• Retrieve, log and distribute leads (lead catcher)

• Practice and maintain good telephone techniques. Answer phones by the 2nd ring

• Communicate and obtain complete, detailed information in a professional, courteous manner in the shortest amount of time possible

• Good verbal communication and listening skills are required

• Process all correspondence as assigned using proper grammar, set-up, spelling and composition within the assigned time limits

• Maintain office files in an organized manner for easy access and future reference

• Provide positive, professional guest contact, making guests feel comfortable. Answer guests’ questions and solve guest problems, thereby reducing guest complaints

• Copy and/or compile information as required/requested and distribute on a timely basis to communicate essential information with staff and all hotel departments

• Take and distribute messages. All messages should include the name of the caller, nature of the call, phone number of caller, date and time call was received. Obtain complete and accurate information and distribute to the receiving party on a time basis

• Accurately type all contracts, proposals, etc. as instructed by the sales managers. Distribute the items on a timely basis to appropriated staff and clients

• Maintain a well-organized, clean and appealing facility and enhance the image of the sales office to make clients feel comfortable and maximize productivity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

DoubleTree by Hilton Hotel Orlando at SeaWorld

10100 International Drive
Orlando, FL 32821

(407) 352-1100

985 Room Hotel

doubletree3.hilton.com

A relaxing stay near SeaWorld Orlando

We’re off I-4 and International Drive, set amid 28 tropical acres. SeaWorld, Aquatica Orlando, and Orange County Convention Center are within two miles. Universal Studios and Walt Disney World are each a 15-minute drive. Enjoy our outdoor pools, all-day dining at our restaurants, and free continental breakfast. WiFi’s on us and pets are welcome.