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Manager - Learning Design

Posted November 23, 2022

Worldwide Reservations Center
Omaha, NE
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About This Job


These positions can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely.  Please note this position can only be worked remotely from the following states:  Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah and Wisconsin.

The Manager, Learning Design is responsible for colleague learning and growth through the design of various types of learning content, just-in-time learning, and well-crafted communication, working closely with the global GPGS Leadership, Learning Managers, Translation teams, and other key stakeholders to ensure that the desired outcomes are achieved. The Manager, Learning Design will support global GPGS in these efforts.

  • The Manager Learning Design and Delivery is guided by innovation and creativity through the use of the following approaches:
    • Human Performance Improvement (HPI) (Focus on behavior / behavior change)
    • TELL SHOW DO REVIEW (Addressing multiple adult learning styles)
    • Innovation process (Allowing for creative approaches to instructional design/development)
    • Kirkpatrick Learning Evaluation Model (Understanding learner response and content impact)
  • The Manager, Learning Design provides course design to create effective and engaging eLearning content
  • You will prioritize, plan, and manage projects, in partnership key stakeholders
  • This role involves consulting with SMEs from diverse disciplines to identify course goals and applicable evidence-based instructional strategies
  • Design, update, and improve the development of course materials for  and online courses
  • Identify user needs, analyze and logically organize complex information, and transform complex bodies of information into professionally designed, engaging and effective programs



  • 2 or more years experience in developing adult self-paced eLearning content required
  • 2 or more years experience creating training resources, such as study guides, lesson plans, and/or training manuals is required.
  • 2 or more years experience with organizing and managing multiple projects
  • 1 or more years experience with the Hyatt reservation systems is preferred.
  • Experience working with innovation design systems and developing creative work groups is preferred.


  • High school diploma (or equivalent).
  • Exposure to formal post-secondary education is preferred.

Certificates, Licenses, Registrations:

  • No certifications, licenses, or registrations are required.
  • Prefer Human Performance Improvement (HPI) certification, and other certifications related to Learning & Development, eLearning, or design functions.

Computer Skills:

  • Require 5 years experience with general Microsoft Office (e.g., Word, Excel, and PowerPoint) applications - intermediate to advanced proficiency preferred.
  • 1 or more years experience with the Hyatt reservation system (Reserve) is required.
  • Strong intuitive sense of new technology and can efficiently leverage resources to learn is preferred.
  • Exposure to photo/image editing and/or video editing applications is preferred.
  • Exposure to social media applications (Facebook, Twitter, LinkedIn, etc.) is preferred.
  • Exposure to one or more of the following applications: Captivate, Articulate Storyline, Camtasia, Microsoft Project Management, and/or FinalCut X or above is preferred.

Additional Comments and Requirements:

  • Require exemplary communication skills (oral, written, and listening).
  • Require strong analytical and problem-solving skills with attention to the smallest of detail.
  • Require strong time management, event management, and prioritization skills.
  • Require strong presentation and facilitation skills.
  • Require schedule and shift flexibility (day and night shifts, weekday and weekend) that would allow for periodic travel (0 to 5 domestic and/or international trips max annually) for the purposes of project work, meetings, training/facilitation, and/or ongoing education.
  • Works well with others and is able to work effectively and efficiently within a team.

Hyatt is an equal employment opportunity and affirmative action employer.  We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Worldwide Reservations Center

Omaha, NE 68127


Sales Office

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