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Front Desk Agent

Excellent Benefits (Including Generous Time Off Policy), Hotel Discounts, 401k and more!

Posted January 29, 2023

DoubleTree Resort by Hilton Hollywood Beach
Hollywood, FL
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We are currently seeking an enthusiastic Front Desk Agent at the DoubleTree by Hilton in Hollywood, FL. Come grow with us!

About This Job

BASIC FUNCTION

The Front Desk Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees and visitors.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  • High school graduate or equivalent.
  • Two years of college education preferred.
  • Two years’ experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.
  • Pleasant telephone demeanor.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES

  • Check guest in, ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established.
  • Thoroughly complete all guest transactions.
  • Promote and sell special hotel programs.
  • Interact with resort staff in a professional manner, assisting other departments with necessary information.
  • Be knowledgeable of all emergency procedures and Resort policies.
  • Maintain house bank.
  • Communicate all pertinent information to the Front Office Managers and Supervisors.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
  • Solicit guest feedback via guest comment cards.

MARGINAL FUNCTIONS

  • Cross training in PBX, concierge, and bell podium coverage.
  • Assist other departments as needed.

ENVIRONMENT

Office setting, with overhead lighting and comfortable ventilation. Constant guest contact.

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About this Employer

DoubleTree Resort by Hilton Hollywood Beach

4000 South Ocean Drive
Hollywood, FL 33019

(954) 454-4334

311 Room Hotel

doubletree3.hilton.com

At A Glance

Indulge in luxury along the Intracoastal Waterway in contemporary South Florida Style, and enjoy a relaxing vacation at the DoubleTree Resort by Hilton Hollywood Beach. Set along the Intracoastal Waterway, the resort is just steps from ocean waves and white-sand beaches. Hop on the Hollywood Trolley to tour Ocean Drive, or set off on the Fort Lauderdale Water Taxi. Our location between Fort Lauderdale and Miami makes it easy to reach major international airports and cruise terminals.

Grab a warm DoubleTree Chocolate Chip Cookie at check-in and settle in for a tropical stay. Every spacious guest room has complimentary WiFi and a flat screen HDTV, lighted vanity area, work station with ergonomic chair, and mini-fridge with microwave. Sip your morning coffee while enjoying the water view from the furnished balcony.

Our lobby offers Made Market featuring Starbucks® coffee, snacks, and other light fare. Port South Bar & Grill, our full-service restaurant, serves steaks, seafood, and regional dishes. The Lava Tiki Bar is adjacent to our infinity edge pool along the Intracoastal Waterway. Lava Tiki Bar offers casual fare for lunch and dinner and is a great spot to meet for drinks and cool off by our outdoor infinity pool.