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Reservations Group Rooms Coordinator

Posted November 11, 2022

PGA National Resort
Palm Beach Gardens, FL
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About This Job

Our Reservations Group Rooms Coordinator, working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort & Spa offerings. Our Resort Sales Consultants answer guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Resort Sales Consultant has the opportunity to participate in a lucrative incentive plan.

The Reservations Group Rooms Coordinator at PGA National Resort responsibilities:

  • Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
  • Complete initial and ongoing training programs required.
  • Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
  • Apply professional sales techniques using approved conversation flow guidelines.
  • Maintaining current knowledge of all resort and spa offerings and hours of operation.
  • Upselling resort rooms and spa services
  • Coordinating with other departments in order to ensure a “Championship Experience” to all guests.
  • Maintain data entry accuracy and attention to detail with systems.
  • Ability to progress through various training levels.
  • Meet department and individual metrics (such as revenue, conversion, and quality standards).
  • Ability to handle escalated or complex calls, while striving for the highest level of customer service.
  • Selling gift cards.
  • In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings.


  • High school diploma or equivalent required.
  • Hospitality or call center experience in a fast-paced, high volume, service environment.
  • Strong customer experience required.
  • Candidate must have the ability to multi-task.
  • Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays.
  • Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
  • Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.
  • Pre-employment background check required.

Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.

Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PGA National Resort & Spa is an Equal Opportunity Employer:

Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

PGA National Resort

400 Avenue of the Champions
Palm Beach Gardens, FL 33418

(561) 627-2000

354 Room Resort

PGA National Resort

Here, luxury is always the standard, and golf is never considered just a game. Together, the two create an enviable lifestyle in a setting that embraces the best Florida has to offer. Anchored by six championship golf courses, we boast a world-class destination wellness facility, state-of-the-art sports and racquet club, and exclusive membership club — all at the heart of a luxurious resort community. Stay, play, live. PGA National Resort.