Posted November 14, 2022Grand Bohemian Hotel Charlotte, Autograph Collection
The overall objective and purpose of the Night Audit position is to provide hospitable service to our guests and maintain a safe and secure
environment during the overnight shift. The incumbent is responsible for ensuring a seamless arrival and departure experience, responding
efficiently to guest requests, reconciling the day’s transactions and following safety and security protocol. They are to provide the highest level of
service in support of the mission, core values, standards and goals established by the company.
Essential Functions / Tasks
Primary responsibilities and tasks include, but are not limited to the following:
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
Perform Manager On Duty tasks and be the hotel’s ambassador during the overnight shift
Process check-ins, check-outs and room assignments
Post guest charges and payments, process no-shows and adjust disputed charges
Run daily reports and contingency lists. Conduct bucket checks to ensure accuracy
Verify rate codes and make appropriate adjustments on guest’ invoices
Block and unblock rooms according to the hotel’s need
Enter financial data into the property management system and process reports
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette
Process and respond to wake-up calls according to the standard operating procedure
Notify guests of messages and record them legibly and completely
Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions
Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner
Solve problems proficiently
Demonstrate effective sales techniques to upsell rooms, amenities and products
Maintain a neat and organized work area
Maintain the integrity of Company proprietary information and protect Company assets
Maintain complete knowledge in the use of all office equipment , property management systems and access according to specifications
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
Assist guests with luggage and valet services (only if services are provided by the Company)
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned
Knowledge / Skills / Abilities (KSA)
To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The
requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful
Ability to perform all tasks at the front desk and proficiently use job-related software, property management systems and office equipment
Ability to remain calm in various situations, use sound judgement and effectively solve problems
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
Work Comp Code
Inspiring Places Intuitive Service Exuberant Guests
This Job Description supersedes entirely any and all other written or verbally expressed understandings, agreements, offer letters, and SOP’s. The company
reserves the right to amend the essential duties, educational training requirements, and the performance standards of the job and/or terms and conditions of
employment at any time.
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Strong written, verbal, and interpersonal skills
Comprehensive knowledge of office equipment and property management systems
Have a valid driver’s license and the ability to park cars with automatic or manual transmission
Education, License, Certifications, Experience
1. Bachelor’s degree in Business or related training equivalent - required
2. 1+ year of relevant work experience in similar scope and title – required
3. Experience within luxury brand/markets - required
4. Student or graduate of hotel management – preferred
Work Environment / Conditions
The work environment/conditions described herein are representative of those that an incumbent may experience.
Must be comfortable working in a shared space, with constant noise, without the use of a private office.
Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.
The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential
functions of this job.
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, and stand up to 8 hours on a
Push, pull, and lift up to 50 lbs.
While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which
require sitting, waiting and standing for long and short periods of time.
This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Grand Performer in this position may be asked to perform. All
Grand Performers are required to perform the essential functions, physical demands and intended purpose of their role in a satisfactory manner within the
Performance Standards, Intuitive Service Standards and Core Values of the company in effort to achieve the company’s mission and uphold the company
culture. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.
Kessler Collection is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Kessler Collection does not
discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.
My signature below confirms my acknowledgment that I have read and understand this job description. I understand that I must be able to satisfactorily
perform the listed duties and responsibilities at the designated level of knowledge, skill and ability commensurate with my job title and level within the
organization. I further confirm that I am able to successfully perform these duties and responsibilities within the described environment.
201 West Trade Street
Charlotte, NC 28202
254 Room Hotel
Step inside an artistic dreamscape in the heart of Uptown at Grand Bohemian Charlotte. The 254-guestroom boutique hotel is the key to unlocking a vibrant downtown adventure during your next event or vacation. Guests will be inspired as they unwind in the Argentinian-influenced guestrooms, inspired by classic works of art and complete with cultural design elements and modern amenities. Relax with a glass of wine at our rooftop bar overlooking the downtown cityscape, or elevate your group meeting in our versatile facilities just steps away from Charlotte’s business district and convention center. Hold your next event with us and enjoy the attentive service of our dedicated team, modern facilities and chef-inspired catering. Whatever brings you to Charlotte, the Grand Bohemian gives you space to wander.