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Lifesaving Outcomes Coordinator (Behavior Focus)

Posted November 14, 2022

Best Friends Roadhouse and Mercantile
Kanab, UT
Position located in Los Angeles, CA
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$21.74 per hour to $24.96 per hour, depending on experience.

About This Job

Are you ready to fill your days with the most rewarding experiences? If you are ready to jump in to help the animals most in need, then we want to talk to you! Are you often complimented on your excellent written and verbal communication skills? Do you pride yourself in having exceptional interpersonal skills with patience and compassion? Then look no further – your dream job awaits!

The Coordinator, Lifesaving Outcomes will work alongside other passionate, dedicated individuals to build and maintain behavior and training programs that support the animals in our care.  If you are a self-starter that also thrives in a fast-paced team setting, then we want to meet you.

If you are looking to take your career to the next level, apply today!

Location:Mission Hills till 12/31/22 and then West Los Angeles starting on 1/1/23

Hiring Range: $21.74 per hour to $24.96 per hour, depending on experience. 

Position Summary:Lifesaving Outcomes Coordinators are responsible for the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers and foster care of animals in our program locations. Coordinators act with urgency to accomplish important tasks and play a direct role in achieving Best Friends Animal Society’s no-kill mission and organizational success. While this role includes responsibilities in all outcome-focused programs, coordinators may receive intensive assignments in a particular program, based on organizational needs. Senior coordinators have an increased level of responsibility or skills, and the ability to make on-the-spot decisions to accomplish tasks. 

The Behavior Focused Lifesaving Outcomes Coordinator conducts the hands-on implementation of Best Friends Animal Society’s behavior and training programs in support of Best Friends’ no kill mission. 

  • Coordinate and conduct day-to-day lifesaving and care behavior program activities including evaluations, enrichment, and behavior modification.
  • Support the daily functions and growth of lifesaving outcome programs including adoptions, transports/transfers, and animals in foster care.  

Looking for a candidate with the following:

  • Animal care and behavior experience within the shelter environment.
  • Ability to exhibit a strong command and working knowledge of effective behavior training methods, tactics, and methodologies.
  • Demonstrate a desire to expand knowledge and expertise through ongoing personal development from accredited sources and certifications such as CPDT, KPT CTP, or similar.

Culture Statement and Responsibility:

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it’s how we generate and respond to change, it’s how we plan and make decisions, it’s how we do what we do.

Essential Duties/Responsibilities:

  • Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table. Be a role model for the spirit of authenticity, kindness and positive influence with each other, our visitors, and volunteers as well as to the animals every day. This includes listening, being present, being supportive of others and demonstrating compassion and curiosity in conflict.
  • Coordinate and conduct day-to-day lifesaving program activities including pet adoptions, pet transports, foster care, and other activities; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving including pre- and post-adoption & foster parent support. 
  • Lead and empower volunteers and volunteer teams in support of programs with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity; deliver and lead superior customer service.
  • Develop a detailed knowledge Best Friends’ programs to speak knowledgably about and support teams in providing or communicating about programs.
  • Work collaboratively with and assist Best Friends’ team members in all areas of operations to develop, evolve, and implement efficient processes to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping. 
  • Responsible for maintaining a safe workplace, valuing, and modeling safe work practices, adhering to organizational safety practices and rules, and communicating about unsafe practices and conditions.

Skills and Experience:

  • Experience leading teams and implementing programs preferred but not required.  
  • Strong communication skills.
  • Bilingual or multi-lingual skills preferred but not required. 
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process. 
  • Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats. 
  • Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations.   
  • Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands.  
  • Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved. 
  • Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.

Physical & Other Requirements:

  • Must be able to:  
    1. Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.  
    2. Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.    
    3. Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.  
  • Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status.   
  • Valid driver’s license, meeting Best Friends Animal Society’s driver qualification standards; ability to travel, including overnight stays, when needed.   
  • Daily hours and days of the week may vary according to the needs of the department schedule; position includes weekends, nights, and holiday work.
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About this Employer

Best Friends Roadhouse and Mercantile

30 North 300 West
Kanab, UT 84741

Telephone (435) 644-2001
Reservations (435) 644-3400

40 Room Hotel

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About Best Friends Animal Society

The Best Friends Roadhouse and Mercantile is an extension of the longstanding hospitality experienced at Best Friends Animal Sanctuary. Best Friends Animal Society is a leading national animal welfare organization dedicated to ending the killing of dogs and cats in America's shelters. In addition to running lifesaving programs in partnership with thousands of animal welfare groups across the country, Best Friends has operations in New York City, Los Angeles, Atlanta, Houston, Salt Lake City and Northwest Arkansas and runs the nation’s largest no-kill animal sanctuary.

Best Friends Animal Society is a leading animal welfare organization working to end the killing of dogs and cats in America’s shelters by 2025. Founded in 1984, Best Friends is a pioneer in the no-kill movement and has helped reduce the number of animals killed in shelters from an estimated 17 million per year to about 347,000. Best Friends runs lifesaving programs all across the country, as well as the nation’s largest no-kill animal sanctuary. Working collaboratively with a network of more than 3,300 animal welfare and shelter partners, and community members nationwide, Best Friends is working to Save Them All®. 

While you are in Kanab, we welcome you to learn more about our lifesaving work, schedule a tour of the Sanctuary, and consider becoming a member of Best Friends Animal Society

Who We Are 

For over 30 years, Best Friends Animal Society has been running the nation’s largest no-kill sanctuary for companion animals and building effective programs that reduce the number of animals entering shelters.

The Best Friends Roadhouse Story

Your southern Utah vacation experience just got better: Welcome to the Best Friends Roadhouse and Mercantile, the latest (and greatest) lodging option among Kanab’s fast-growing hotel and motel offerings.

Located in the heart of Kanab, Utah, just five miles south of Best Friends Animal Sanctuary, the Best Friends Roadhouse & Mercantile welcomes pets and their people. For visitors to the Sanctuary and nearby national parks, it provides a pet-friendly place to stay.

The Roadhouse features 40 rooms as well as a variety of dog- and cat-friendly amenities and services, such as built-in cubbies for snuggling, dog washing stations, pet walking and a fenced dog park area with a splash zone. It’s an animal lover’s dream come true! We can’t wait to welcome you to the Roadhouse, where you can experience the warmth of Best Friends hospitality.

Just for Pets

At the Best Friends Roadhouse & Mercantile, pets are just as much guests as their people are. For their comfort and happiness, we are pleased to provide:

  • Personal pet welcome
  • Complimentary self-serve pet washing facilities
  • Complimentary cleaning products, located in the service building
  • Pet walking service provided in half-hour increments by Best Friends volunteers and staff (a fee applies)
  • Pet visits by our staff during the day (a fee applies)
  • Fenced pet-park area with splash water feature (for pets of lodging guests)
  • Pet treats, beds and retail items in the mercantile building
  • Built-in cubbies and snuggling areas in select guest rooms

Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.