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General Manager

Posted November 14, 2022

Residence Inn by Marriott Kansas City Olathe
Olathe, KS
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About This Job

Overview

Opportunity:  General Manager

Lead and manage hotel operations to maximize profits and achieve the highest level of guest satisfaction. 

Potential Career Path

Area General Manager – Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • In conjunction with sales leader, develop and implement sales and marketing plans.
  • Critically review reports of occupancy and revenue, partner with revenue management professionals to analyze trends and implement changes to maximize room revenue.
  • Maintain positive rapport with associates and customers and communicate regularly with the public, staff, corporate office, and owners.
  • Handle associate issues appropriately and in conjunction with human resources following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to drive culture of guest service and above average GSS score and remedy guest service deficiencies.
  • Oversee sales department operations, and regularly participate in sales calls/client visits.
  • Participate in Chamber of Commerce and local associations to network with members of the neighborhood/community. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in Business, Hospitality or a related field.
  • Previous hotel management experience required. 

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Technology Reimbursements

Work Environment and Context

  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, using fingers and hands, kneeling, or crouching.
  • Occasional travel required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Residence Inn by Marriott Kansas City Olathe

12215 S. Strang Line Road
Olathe, KS 66062

(913) 829-6700

90 Room Extended Stay

www.marriott.com

Managed By

HHM

Our Hotel

Travel becomes a breeze when you reserve at Residence Inn Kansas City Olathe. Our extended-stay hotel is ideal for leisure and business travelers who want to feel at home during their stay. We're located near popular attractions including Stone Pillar Vineyard & Winery and Oak Park Mall. Large corporations close to our hotel include Exxon, John Deere, CenturyLink, Husqvarna, Pepsi, Aldi and Garmin. Upon arrival, retire to our spacious suites appointed with fully equipped kitchens, distinctive living areas and ergonomic workspaces. During your stay, enjoy complimentary high-speed Wi-Fi and a full hot breakfast buffet. After a day full of sightseeing, unwind at the outdoor courtyard where you can grill or sit by the fire with snacks from The Market. When downtime arises, head to our fitness center for a brisk but meaningful workout and then visit our indoor pool and jacuzzi for a refreshing dip.