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Front Desk Agent

Posted November 15, 2022

SpringHill Suites by Marriott Las Vegas Convention Center
Las Vegas, NV
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About This Job

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

Receive, input, retrieve and relay messages to guests

REQUIRED SKILLS AND ABILITIES:

  • Must be available to work a flexible schedule to include nights, holidays and weekends. 
  • Previous hotel front desk experience preferred. 
  • Must have previous customer service experience.  Must have the ability to communicate in English. 
  • Self-starting personality with an even disposition. 
  • Maintain a professional appearance and manner at all times. 
  • Can communicate well with guests. 
  • Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. 
  • Must be able to withstand prolonged periods of standing and/or walking. 
  • Ability to lift at least 50 lbs.
  • Marriott Experience and knowledge of FOSSE is a plus

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

SpringHill Suites by Marriott Las Vegas Convention Center

2989 Paradise Road
Las Vegas, NV 89109

(702) 433-5880

299 Room All Suite

www.marriott.com

Las Vegas always shines brightly and so does SpringHill Suites Las Vegas Convention Center. Expect the unexpected when you visit our all-suite hotel in Las Vegas, perfect for extended stays. We’re steps from the Las Vegas Convention Center and minutes from the airport. Hop on the Monorail or explore all the Strip has to offer, just two blocks away. We offer unrivaled value in Las Vegas, NV, with complimentary breakfast and Wi-Fi, plus a 24-hour fitness center and free local calls, all with no resort fees. Our hotel features plenty of additional amenities, such as meeting and event spaces, on-site catering, a business center, parking, laundry facilities and a rooftop pool with stunning views of the Strip. Stop by our full-service restaurant and bar for special promotions and a daily happy hour. Comfort is king at our hotel where every suite offers a king bed or two queen beds, along with a refrigerator, microwave and coffee maker. When business or pleasure brings you to Las Vegas, stay with us