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Guest Communication & Facilities Coordinator

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

Posted November 16, 2022

The Langham Boston
Boston, MA
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About This Job


To provide administrative support to the Engineering department as well as oversee correspondence to guests in response to online & social media comments/reviews, i.e. Trip Advisor.  


  • Answer the phone; compose or edit outgoing correspondence to suppliers and hotel guests; file documents and maintain accurate records as required
  • Assist Director of Engineering in communicating with the Engineers on duty and keep a log of all details pertaining to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manner
  • Track preventative maintenance programs and coordinate with the Front Desk on a daily basis to block rooms and share this information with the engineering team
  • Respond to all Trip Advisor and online social media reviews from hotel guests and clients
  • Respond to complaint/complimentary correspondence received by the Hotel
  • Responsible for creating Certificates of Donation from the hotel as necessary
  • Handle emails/requests from corporate office in Hong Kong pertaining to engineering, guest complaints and corporate rooms reservations
  • Prepare purchase orders in Birchstreet for the engineering department; provide invoices and vendor W9 forms to accounting department when they are received
  • Sustainability and Connect program Champion
  • Assist the Director of Engineering in coordinating appointments with contractors and vendors.
  • Review all donation requests; prepare appropriate correspondence; maintain ledger and all correspondence for all comp rooms & Certificates of Donation
  • Additional duties not mentioned above may be requested by supervisor
  • Track par stocks and distribution of items from inventory for Engineering as necessary


  • Digital dexterity, e.g., using a computer keyboard, computer/software applications
  • Ability to use oral communication to perform work i.e. answer telephones, participate in meetings, take detailed meeting notes
  • Stand, sit, reach, grasp, lift/carry, walk, climb, kneel, squat, bend, push/pull


  • To assist and develop working relationships with external and internal customers, representing the company and becoming a known point of contact

Adapts quickly and positively to new situations and continues to be productive in changing circumstances and while multitasking


  • College degree preferred
  • Computer literate in Excel, PowerPoint, Microsoft word, Outlook
  • Ability to make decisions requiring limited judgment i.e. filing, prioritizing work load

Excellent communication skills in both written and spoken English.

  • Should be self-motivated, organized, responsible, team player who has the ability to maintain high level of confidentiality
  • Strong attention to detail required
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About this Employer

The Langham Boston

250 Franklin Street
Boston, MA 02110

(617) 451-1900

312 Room Hotel

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The Langham, Boston boasts 312 lavish rooms and suites that reflect the luxurious attributes of the Langham brand and the rich past of the building’s history. Each room is tailored with classic touches and deluxe amenities for a timeless, fresh and residential feel that luxury travelers have come to expect from Langham Hotels and Resorts. The guest rooms and suites were recently  transformed with the addition of updated spacious bathrooms with walk-in showers, and white marble floors and countertops, a lighter and brighter color palette as a nod to the traditional New England aesthetic. Guests are able to enjoy an elevated experience by upgrading to the Langham Club level, allowing for access to a refined, private club setting offering a wide range of privileges, including food and drink service throughout the day.


In the heart of downtown Boston, The Langham has introduced two chic new dining concepts - an eclectic dining venue Grana, and a redesigned signature cocktail bar at the lobby level called The Fed. The food and beverage offerings at The Langham equally reflect refined luxury and the innovative culinary scene in Boston. 


As part of the Langham culture, The Langham, Boston continues to create memorable events and weddings in function space that is infused with historic flavor along with detailing and accents that refer to this iconic landmark. Recognized for notable awards, the hotel provides an array of extravagant function rooms for your wedding, business or social event, including boardrooms for power meetings and two ballrooms for intimate or lavish elegant affairs. The Langham, Boston will make your event extraordinary with a dedicated team of organizers, innovative culinary creations, and cutting-edge audio visual that will ensure your event is flawless from start to finish.


The Langham, Boston will offer wellness for your body with our state-of-the-art Fitness Center, heated indoor swimming pool, whirlpool and relaxing saunas. Guests will be able to maintain their fitness regimes while traveling using our Technogym cardio and strength equipment. Guests will have an open invitation to plunge into the refreshing waters of the sparkling indoor lap pool in the charming and intimate pool pavilion.