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Night Audit

Heath care, Dental, hotel discount, 401 K

Posted November 18, 2022

Home2 Suites by Hilton Leavenworth Downtown
Leavenworth, KS
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We are seeking a qualified night auditor with a high level of professionalism and effective decision making.

About This Job

POSITION SUMMARY:

The Night Auditor is responsible for attending to the needs of guests, balancing transactions that occurred during the day, and performing all of the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

DUTIES AND RESPONSIBILITIES:

  • Provide exceptional customer service to all hotel guests, making their stay as accommodating as possible while achieving team and Brand goals.
  • Perform quality assurance (QA) requirements for department.
  • Ensure that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed.
  • Follow all rules set by hotel non-smoking property, professional appearance and uniforms.
  • Remain highly visible and readily available for guests at all times.
  • Take initiative to offer assistance or answer questions throughout the hotel.
  • Act as a night manager on duty for the overnight shift.
  • Adhere to hotel credit policies and procedures, including credit card authorization, direct bill accounts, cash-payment, incidental deposits, etc.
  • Enforce and adhere to Covid-19 mandates and policies. Mask are required at all times in common areas of the hotel for employees as well as guest.
  • Verify accuracy of all allowances, corrections and miscellaneous vouchers.
  • Balance all credit card transactions.
  • Prepare and transmit credit card deposits.
  • Verify all in-house and closed accounts for accuracy. Validate all rates and post room and tax and open the new business day.
  • Conduct all steps in the property management night audit system to close the current business day and open the new business day.
  • Manage guest complaints, ensuring guest satisfaction. Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Take as much ownership as possible and follow up to ensure completion and guest satisfaction.
  • Put all shift work and reports and printouts in an audit pack.
  • Balance end-of-shift work and cash drawer.
  • Maintain the cleanliness and organization of the hotel lobby, coffee stations, and front desk area.
  • All other duties as assigned/required.

POSITION REQUIREMENTS:

  • Must be able to communicate in English both written and verbally.
  • Must be able to stand for long periods of time.
  • Must be able to lift 20 lbs.
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About this Employer

Home2 Suites by Hilton Leavenworth Downtown

250 Delaware Street
Leavenworth, KS 66048

(913) 651-8600

107 Room Extended Stay

home2suites3.hilton.com

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At A Glance

Travelers can stay a while at our new, welcoming Home2 Suites by Hilton Leavenworth Downtown. Conveniently located in the heart of Historic Downtown Leavenworth, a variety of shopping, dining and entertainment options are available within walking distance. Guests will feel right at home in our spacious suites offering a well-equipped kitchen complete with a full-size refrigerator/freezer, microwave, dishes and flatware. All suites features a pull out sofa. 


“The only thing better than staying at our hotel is working here! We’re fortunate to have a great workforce where associates come together to provide a memorable experience for guests. This is what keeps guests coming back, and their loyalty helps the hotel drive sales, profit and market share.”

- Carolyn Kelly, General Manager