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Front Office Supervisor

Hospitality Company/ Great Benefits, Excellent environment

Posted January 20, 2023

DoubleTree Resort by Hilton Hollywood Beach
Hollywood, FL
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About This Job

BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Office ensuring the highest levels of guest service. The Supervisor settles guest problems and is empowered to act in the absence of a manager.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

  •  High school graduate or equivalent.
  •  Two years of college preferred.
  •  Two years experience in front desk or reservations.
  •  One year supervisory experience
  •  Computer proficiency.
  •  Advanced knowledge of Front Office computer systems including the ability to solve basic system related problems.

ESSENTIAL FUNCTIONS:

1. Ensure exceptional guest service is delivered at the front desk.

2. Complete morning and evening Front Office reports.

3. Resolve guest problems expediently and in a professional manner.

4. Monitor fluctuations in occupancy and daily transportation manifests and change the schedule accordingly.

5. Ensure group rooming lists are accurate and to coordinate any special group requests.

6. Direct the efforts of the Front Office Employees, delegating work in a fair and equitable manner.

7. Assist in the training and motivating of Front Office Employees.

8. Attend required meetings as a representative of the Front Office.

9. Solve basic computer problems.

10. Perform additional duties as requested by the Front Office Manager.

MARGINAL FUNCTIONS:

1. Acts as front of the house Manager on Duty in the absence of a Manager on Duty.

2. Assists other departments as required.

ENVIRONMENT: Office setting with a desk, chairs, computers, and file cabinets. Overhead fluorescent lighting and comfortable ventilation.

Availability: Full time

Hilton experience will be a plus.

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About this Employer

DoubleTree Resort by Hilton Hollywood Beach

4000 South Ocean Drive
Hollywood, FL 33019

(954) 454-4334

311 Room Hotel

doubletree3.hilton.com

At A Glance

Indulge in luxury along the Intracoastal Waterway in contemporary South Florida Style, and enjoy a relaxing vacation at the DoubleTree Resort by Hilton Hollywood Beach. Set along the Intracoastal Waterway, the resort is just steps from ocean waves and white-sand beaches. Hop on the Hollywood Trolley to tour Ocean Drive, or set off on the Fort Lauderdale Water Taxi. Our location between Fort Lauderdale and Miami makes it easy to reach major international airports and cruise terminals.

Grab a warm DoubleTree Chocolate Chip Cookie at check-in and settle in for a tropical stay. Every spacious guest room has complimentary WiFi and a flat screen HDTV, lighted vanity area, work station with ergonomic chair, and mini-fridge with microwave. Sip your morning coffee while enjoying the water view from the furnished balcony.

Our lobby offers Made Market featuring Starbucks® coffee, snacks, and other light fare. Port South Bar & Grill, our full-service restaurant, serves steaks, seafood, and regional dishes. The Lava Tiki Bar is adjacent to our infinity edge pool along the Intracoastal Waterway. Lava Tiki Bar offers casual fare for lunch and dinner and is a great spot to meet for drinks and cool off by our outdoor infinity pool.