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Posted November 22, 2022

The Ritz-Carlton, New Orleans
New Orleans, LA
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About This Job

Additional Information

Second Shift

Job Number

22202499

Job Category

Rooms & Guest Services Operations

Location

The Ritz-Carlton New Orleans, 921 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Job Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

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About this Employer

The Ritz-Carlton, New Orleans

921 Canal Street
New Orleans, LA 70112

+1 (504) 524-1331

527 Room Hotel

www.ritzcarlton.com

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Discover The Ritz-Carlton, New Orleans hotel and experience the city’s Southern hospitality and unforgettable style from the edge of the French Quarter. Featuring a world-class spa, a signature restaurant, impeccable service and exceptional amenities, the luxury New Orleans hotel sets the standard for elegance while offering guests a magnificent retreat in the heart of downtown New Orleans. Enjoy an unforgettable stay in Louisiana that effortlessly combines the elegance of the South with unmatched service.To tour the New Orleans luxury hotel, please view the Photo Gallery. The Ritz-Carlton, New Orleans is a Tier 3 property in The Ritz-Carlton Rewards.