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Office Coordinator

Posted November 22, 2022

The Charles Hotel
Cambridge, MA
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About This Job

Job Summary

As an employee of The Charles Hotel, you will benefit from having access to Blue Cross Blue Shield medical insurance starting from $1.16* weekly, travel benefits across multiple brands, a complimentary daily meal, $5 discounted daily parking, $500 referral bonus and advancement opportunities. Joining The Charles Hotel surrounds you with like-minded peers an independent hotel has to offer.  In this role, as an Office Coordinator, you will assist the Sales & Marketing department by performing clerical and administrative duties relating to guest and hotel communications.  

*rates subject to change.

Responsibilities

Qualifications

  • College course work in related field preferred. Experience in a hotel or a related field is also preferred. 
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

  • Approaches all encounters with guests and Associates in an attentive friendly courteous and service-oriented manner.
  • Complies at all times with Charles Hotel standards and regulations to encourage safe and efficient hotel operations.
  • Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately timely and in a professional manner.
  • Types sales contracts BEO’s correspondence reports forms directs mail pieces etc. as needed by sales team.
  • Maintains lead log and lead statistics to be used for strategic outbound sales. 
  • Maintains Sales system (i.e. Delphi SalesPro etc.) docs and ensures consistent accurate and working properly.
  • Works with Sales leadership to detail upcoming functions as needed obtain guarantees confirm arrangements etc.
  • Distributes BEO’s Changes Rooming Lists Signed Contracts Revisions etc. to appropriate departments as it relates to meeting and groups.
  • Attends Sales Meetings and take minutes type and distribute accordingly.
  • Perform any other duties as requested by management.
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About this Employer

The Charles Hotel

One Bennett Street
Cambridge, MA 02138

(617) 864-1200

295 Room Hotel

www.charleshotel.com

Our Hotel

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts. 

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off 
  • Employee Assistance Program
  • 401k Retirement Plan