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Front Desk Agent

Posted November 22, 2022

One11 Hotel
New Orleans, LA
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Come join the family in NOLA!

About This Job

Hotel One11: New Orleans newest hotel, is looking for Front Desk Agents!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.  Full-time front desk position available. This position would work 3 day shifts and 2 overnight (11pm – 7am) shifts.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Part-Time Benefits

  • Vision Insuranc
  • Disability Insurances
  • Supplemental Life Insurances
  • Identity Theft Protection
  • AMAZING HOTEL DISCOUNTS!

EEO/VET/DISABLED

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About this Employer

One11 Hotel

111 Iberville Street
New Orleans, LA 70130

(855) 652-0141

83 Room Hotel

www.one11hotel.com

Our Hotel

A historic seven-story building in the French Quarter is being transformed. What was once the heart of the New Orleans sugar processing industry will be revitalized as One11, an 83-room boutique hotel offering its guests an experience that is refined, warm, and reflective of this unique place.