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Administrative Assistant - US/CAN Development Team

Posted November 22, 2022

Hilton - Shared Services - Memphis
Memphis, TN
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About This Job


***This role will be based in the office at our Memphis, TN location***

Our Development team helps our owners in every stage of designing, building, and managing their unique properties. Owners are able to take advantage of our global, innovative expertise to develop one of the leading brands in hospitality.

What will I be doing? As the Administrative Assistant, you will support the US and Canada Development team by assisting with the current process outlined for Development franchise and management application approvals. Create and maintain necessary documentation, including accessing and utilizing the required internal documentation designed specifically for development. The role reports to Vice President and Managing Director Development Southeast (SE) Region. You assist the team with the Development Authority (DA) process and Investment Committee (IC) material, including assembling and circulating documentation for Senior Leadership reports. You will coordinate and help prepare projects and deliverables for various departments, including Feasibility and Market Analysis, Architecture and Construction, Brands, and Legal.

We seek someone who displays a positive and professional demeanor when working with owners and management companies. Additionally, the role requires strong communication skills and proficiency in Microsoft Office applications which is a much-needed requirement for building presentations and working on special projects. As part of the US and Canada Development team, you will be supporting and working alongside developers to:

  • Draft and prepare memorandums and business correspondence, ensuring the accuracy of all documents provided related explicitly to the franchise application process and franchise documentation
  • Prepare weekly, bi-weekly, monthly, and quarterly departmental special reports as needed
  • Create and maintain presentations for internal and external team meetings
  • Compile data into spreadsheets utilizing internal databases: OnQ Insider, MicroStrategy, Tableau, and Salesforce
  • Act as the liaison between development and various departments related to the franchise approval process
  • Assist in coordinating internal and external department activities, including but not limited to team meetings and regional conferences
  • Work independently or with a team on special or recurring regional and department projects
  • Work directly with owners and developers on unique projects such as Multi-Unit Deals, research on hotel ownership, and potential conversions in the region
  • Ensure all daily operational functions are completed smoothly and efficiently
  • Provide excellent verbal and written communication with external owners/developers to ensure the smooth processing of their franchise applications
  • Maintain constant communication with regional developers on the status of the franchise applications
  • Understand franchise basics related to FDD issuance, tortious interference letters, and confidentiality pertaining to owner information


What are we looking for? To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma/GED
  • Two (2) years of administrative experience
  • High proficiency with Microsoft Office (including Word, Excel, PowerPoint, and Outlook)
  • Proficiency with salesforce (SFDC)
  • Travel 10%

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Associate's Degree/College Diploma/Cepeg
  • Prior experience within the hospitality industry
  • Familiarity with Adobe Acrobat, Photoshop, and/or similar programs

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About this Employer

Hilton - Shared Services - Memphis

755 Crossover Lane
Memphis, TN 38117

Regional Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.