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Assistant General Manager

100% Paid Health Insurance Coverage, Weekly pay, Vacation available after 6 months, dental, vision, critical illness, accident and life insurance products available, Hilton Employee Travel Program

Posted November 22, 2022

Hampton Inn Asheville-Tunnel Rd.
Asheville, NC
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Looking for an energetic individual who is hands on who can connect wonderfully with not only our guests but our team members as well!



About This Job

  • Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals
  • Ensure excellence in guest service while overseeing Front Office, Guest Services, Housekeeping, Administrative and all Food & Beverage operations (Breakfast)
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with company core values
  • Be actively aware of guest satisfaction scores and brand standards while working towards increasing and maintaining high departmental and overall guest satisfaction
  • Anticipate guest needs and resolve customer concerns by reviewing and monitoring operational issues, business flow and associate performance.
  • Assist the General Manager in directing and overseeing all operational activities and departments in the hotel to maximize revenue.
  • Supervise teams performance, and adherence to brand and company policies and procedures.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy any service delivery deficiencies.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Communicates, updates, and trains all department staff in the safety/security/emergency procedures of the hotel.
  • Proactively participate in educational and training opportunities.
  • Serve as acting General Manager in the General Manager’s absence.
  • Perform other duties as required.
  • Minimum 2 years as an AGM of a hotel or similar managerial leadership role in a limited service hotel (Hilton brands preferred).
  • Strong leadership and organizational skills.
  • Great interpersonal and communication skills.
  • Strong problem-solving abilities.
  • Good observation skills.
  • An ability to deliver constructive criticism.
  • Computer literate and basic Math skills.
  • An ability to identify growth opportunities and provide coaching where necessary.
  • Full Time: Weekends and Holidays are required
  • Paid weekly with direct deposit available
  • Uniforms provided at no cost
  • Annual paid vacation after the first year
  • Travel Perks: Stay at Hilton properties for as low as $35 per night
  • Affordable health, dental, vision and life insurances available
  • Room for growth!

EOE/ Drug Free Workplace

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About this Employer

Hampton Inn Asheville-Tunnel Rd.

204 Tunnel Road
Asheville, NC 28805

(828) 255-9220

120 Room Hotel

At A Glance

Hampton Inn Asheville-Tunnel Rd. is located just minutes from historic downtown Asheville in the heart of the scenic Blue Ridge Mountains of North Carolina. Enjoy our complimentary area shuttle service to one of the city’s world-renowned restaurants or one of the numerous craft breweries.

The city has vibrant art culture on display throughout the city. We are located just 3 miles from the popular Biltmore Estate and Winery which offers annual spring and Christmas events. Conveniently purchase your Biltmore Estate tickets at the front desk. A short drive away is 'America’s Favorite Drive,' the Blue Ridge Parkway, which offers stunning views of Western North Carolina and one of the most beautiful fall seasons in the country.

Our hotel in Asheville offers exceptional guest service. Start your day off with our free, hot breakfast served daily. Our Perfect Mix Lobby, with soft seating and a community table, is the ideal space to meet with coworkers or enjoy a pizza with the family in the evening. Relax and unwind in our indoor pool and whirlpool spa, workout in our fitness center or lounge outside around the fire pit. Stay connected with complimentary WiFi throughout the hotel.