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Conference & Events Operations Manager

Posted November 23, 2022

Hilton Manchester Deansgate
Manchester, England, United Kingdom
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Description

This is occasion you have been waiting for

WELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Free and healthymeals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Free Parking (depending on availability)
  • Guest Experience Day after successfully passing probation
  • Modern and inclusive Team Member’s areas

A Conference and Events Operations Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

As a Conference and Events Manager, you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage all Conference and Banqueting operations
  • Maintain exceptional levels of customer service
  • Ensure compliance of brand standards
  • Evaluate guest satisfaction levels with a focus on continuous improvement
  • Aware of trends and propose ideas to build the range and quality of Conference and Banquet
  • Optimise sales and contain costs, identifying any areas for action
  • Set achievable budgets and other short- and long-term functional goals
  • Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Strong knowledge of hotel/leisure/service sector
  • Degree or diploma in Hotel Management or equivalent
  • Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
  • Exceptional communication skills
  • Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Conference and Events Operations experience in a managerial position in hotel/Events Centre or similar
  • Passion for delivering exceptional levels of guest service

Want to know more about this job?

Contact Joseph directly in our Recruitment Team on Joseph.Rapheal@Hilton.com

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

HospitalityIntegrityLeadershipTeamworkOwnershipNow

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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About this Employer

Hilton Manchester Deansgate

303 Deansgate
Manchester, England M3 4LQ
United Kingdom

+44-161-870-1600

279 Room Hotel

www3.hilton.com

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At A Glance

Hilton Manchester Deansgate showcases stylish rooms and suites, a stunning cocktail bar with panoramic views and magnificent event space, all in the heart of Manchester. Housed in the 47-story iconic Beetham Tower, this Manchester hotel is a destination in itself. Discover exciting attractions nearby, including the iconic Old Trafford football stadium, or enjoy the city’s bustling nightlife.

Choose the perfect space for a successful event. We offer 20,409 sq. ft. of event space including a dedicated boardroom, 11 flexible meeting rooms and the Deansgate Suite which accommodates up to 600 guests. For a special occasion, choose the unique experience of Cloud 23.

  • City center hotel in Beetham Tower – the 11th tallest building in the UK
  • 1 mile from Manchester Piccadilly Railway Station; 23 minutes from Manchester Airport
  • Contemporary guest rooms and suites with floor-to-ceiling windows and stunning city views
  • LivingWell™ Health Club, swimming pool, whirlpool, sauna and steam room
  • Podium Restaurant, Bar & Lounge, and Cloud 23, Manchester's stylish destination bar
  • Conference and events facilities for up to 600 Guests