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Director, Product Experience & Prototypes

Posted November 23, 2022

Hilton - Shared Services - Memphis
Memphis, TN
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About This Job


***This role will be based in Memphis, TN, or McLean, VA, or Remote***

The Hilton portfolio of hotels is comprised of 18 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, and Hilton Grand Vacations.

What will I be doing? Are you looking to join a team that is at the epicenter of impacting Hilton’s values and core strategies? In this role, you will make a difference and your work will have a direct impact in the market!

The Product Experience and Prototypes (PE&P) Team is a critical function responsible for the on-property guest experience within the Focused Services and All Suites Category. This team drives the delivery of a steady flow of innovation both big and small and in addition, is accountable for the following objectives:

  • Inspect and analyze the on-property guest experience
  • Optimize physical products and operating models
  • Integrate above-property innovations with on-property experience
  • Initiate and lead product teams designed to deliver new customer offerings

The Director will work closely with the Global Brand Heads (GBH’s) and other Brand Leaders to develop and deliver innovations and products that improve the guest experience, drive Revenue Per Available Room (RevPAR) premiums, and improve owner returns.

  • You will manage the day-to-day execution of prioritized product initiatives
  • Key responsibilities include study and understand guest and owner needs, build brand design evolution strategies and create case documentation, generate project charters, be responsible for scope of work creation, and lead internal teams and external agency partners in a matrixed environment, provide project status updates to brand and functional leaders, build cost comparison analysis for strategic leadership decisions and development awareness
  • Projects include development of prototype packages, brand decor package specifications, design guides, renovation guides, team member uniform programs, brand OS&E guides, and other products impacting guest experience
  • Projects supported by providing a brand and product lens include brand sustainability plans, future of fitness, brand graphics and collateral, CALA regional development documentation, fixed renovation cycle management, food and beverage initiatives, and requested projects
  • Lead strategic projects and programs from need identification to implementation, including leadership of functional subject matter experts and external resources (consultants and agency partners). Additionally, establish and maintain strong collaborative partnerships within the organization and across the enterprise

Additional scope of the role includes but is not limited to:

  • Support PE&P Sr. Director and Brand Leaders by leading high priority projects and initiatives, including physical product optimization and development, room and public space prototypes, food, and beverage spaces, etc.
  • End to end product development efforts using various methodologies; research, product testing, learning, adaptation, and through implementation
  • Serve as liaison between Brand, PE&P Team, Architecture Design and Construction (AD&C), Global Design Services (GDS), Food and Beverage (F&B), Brand Personality, Brand Innovation & Planning, Corporate Responsibility, Fitness, Marketing, Hilton Supply Management (HSM) teams, and craft processes to encourage partnership, motivation, and mutual accountability
  • Lead the execution of activities in customer and competitive research, industry trends, innovation, and team capability building
  • Project management of 1M


What are we looking for? The success in this role will demonstrate itself through the following attributes and skills:

  • Partnership building with Senior Executives, Brand Leaders, and partners
  • Manage high-priority projects, with ability to shift between priorities and projects in a high paced environment
  • Developing new strategies, building cases, gaining internal/external support, and driving implementation, with solid decision-making
  • Structured thinking and ability to analyze data, derive conclusions and form recommendations
  • Ability to develop new ways of working across the organization, think strategically about the organization, team, and the project’s role
  • Experience leading and growing people

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma/GED or equivalent
  • Seven (7) Years of Relevant Hospitality Design / Brand Experience
  • Five (5) years of Project Management Experience
  • Up to 20% travel

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor’s Degree or MA/MS Master’s Degree
  • Five (5) years of experience working in strategy, management consulting, and/or corporate
  • Experience conducting SWOT analysis and structure presentations by using the pyramid principle
  • Experience/knowledge of Agile and Sprint project methodology
  • Hotel Real Estate Investments and Asset Management certification

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton! 

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, a 401(k) savings plan, paid time off, and our travel discount. The salary for this role varies by applicable and specialized experience and location (Colorado & New York City applicants: Please click here for additional information). Subject to plan terms and conditions, you will be eligible to participate in the Development Bonus Plan consistent with other team members at the same level and/or position within the Company.  #LI-REMOTE 

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About this Employer

Hilton - Shared Services - Memphis

755 Crossover Lane
Memphis, TN 38117

Regional Office

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We are passionate about delivering exceptional guest experiences.

We believe Hospitality isn’t just a job; it’s a journey of self-discovery, growth, community and cultures. Our Team Members are extraordinary professionals who work together to deliver exceptional experiences for all who walk through our doors. As we continue to grow and innovate, our Vision “to fill the earth with the light and warmth of hospitality” has never faltered. We are more than a room for the night. We create heartfelt experiences for Guests, meaningful opportunities for Team Members, and a positive impact in our Communities.