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Assistant General Manager

Posted November 23, 2022

Hyatt Place Atlanta/Duluth/Johns Creek
Johns Creek, GA
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Lexima is seeking an experienced, talented, driven leader to fill the critical role of Assistant General Manager at Hyatt Place Johns Creek.

Compensation

$45,000+ D.O.E.

About This Job

The Assistant General Manager is involved in all facets of property management, including sales and revenue, operations, budget and personnel. The AGM is responsible for leading, supervising and managing the Front Desk department, Night Audit, accounting, concierge and reservations. He/ she is responsible for providing and ensuring attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for reservation and inquiry calls, accounts payable and accounts receivable. He/she is expected to develop and promote superior service skills in dealing with clients, guests, and co-workers. Additional duties may include working with food & beverage, housekeeping and maintenance when applicable. The AGM tends to all facets of the hotel in the absence of the General Manager.

Our guests select Hyatt Place because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.

Qualifications

  • At least 3-5 years of progressive experience in a hotel or related field.
  • Bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields.
  • Supervisory experience required.
  • Must be proficient in computer business software applications such as Word and Excel.
  • Must have a valid driver’s license.
  • Must be fluent in English.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must maintain composure and objectivity in stressful, high pressure situations.
  • Must have effective organizational skills and be able to convey information and ideas clearly.
  • Must be capable of self-supervision and have the ability to manage multiple tasks and personnel.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Maintain and convey a positive and respectful demeanor to employees and guests.

Responsibilities

  • Represent the hotel in a professional, knowledgeable and eloquent manner.
  • Maintain an impeccably clean, safe and inviting atmosphere inside and out.
  • Ensure that all interactions with guests, managers and other employees are always friendly, attentive, courteous and efficient.
  • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
  • Maintain a professional working relationship and promote open lines of communication and teamwork with all employees and department heads.
  • Lead by example.
  • Assist in the preparation and monitoring of budget items for the hotel.
  • Develop a full understanding of all hotel departments and operations including sales, reservations, and food & beverage.
  • Assure that the property remains at highest standards of maintenance and cleanliness.
  • Supervise the Night Audit function and monitor the reports for accuracy.
  • Supervise all food and beverage operations, including overseeing ordering, monitoring food costs, maintaining Brand standards, and conducting food and beverage meetings (as applicable).
  • Achieve Brand specific guest satisfaction scores and respond to guest concerns as appropriate.
  • Monitor, maintain, and establish all direct bill accounts.
  • Promote the sales culture at the hotel.
  • Tour the housekeeping and maintenance departments regularly and make any necessary scheduling or personnel adjustments as necessary.
  • Inspect rooms regularly.  Accompany the Executive Housekeeper and Chief Engineer as necessary on these rounds.
  • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
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About this Employer

Hyatt Place Atlanta/Duluth/Johns Creek

11505 Medlock Bridge Road
Johns Creek, GA 30097

(770) 622-5858

Managed By

Our Hotel

Fresh and bright, style and comfort describe this newly renovated Johns Creek hotel. Located just northeast of Atlanta, the Hyatt Place Johns Creek is located near the heart of the Johns Creek Technology Park. Several prestigious communities surround the area including Country Club of the South, St. Ives Country Club, St. Marlo Country Club and the Atlanta Athletic Club. Local shopping attractions include The Forum on Peachtree Parkway and The Avenue Forsyth. The Infinite Energy Center at Gwinnett Arena is also just a short drive from the hotel.

Start your day with free breakfast, then enjoy freshly prepared favorites on your time.  A Host will happily assist you with orders from our new Gallery Menu, Fresh 24/7, featuring our signature flatbreads, sandwiches, greens, appetizers and more. Or you can enjoy specialty Starbucks® coffee, premium beer, wine and cocktails over friendly conversation at the intimate Coffee to Cocktails bar. 

Additional amenities include a seasonal outdoor pool, exercise facilities and a scenic walking trail around the community lake. All rooms come with a 42 inch flat-screen TV with HD programming, wet bar area with a refrigerator and a seating / work area for business or pleasure activities. Hyatt Place Duluth features complimentary WiFi throughout the building and in each guest room.