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Front Office & Administration Assistant


Posted November 23, 2022

Hilton Grand Vacations at Craigendarroch Suites
Ballater, Scotland, United Kingdom
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About This Job

Job Description

What will I be doing?
Part time 19.5 hours per week - flexible shifts As a Front Office & Administration Assistant, you will provide reception and administration services for Guests to contribute to an overall exceptional experience from booking through to check-in and check-out. A Front Office & Administration Assistant contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
* Achieve positive outcomes from Guest queries in a timely and efficient manner * Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required * Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments * Demonstrate a high level of customer service at all times * Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties * Maximize room occupancy and use up-selling techniques to promote hotel services and facilities * Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy * Comply with hotel security, fire regulations and all health and safety legislation * Act in accordance with policies and procedures when working with front of house equipment and property management systems * Follow company brand standards * Assist other departments, as necessary
Benefits include free Leisure Club Membership, Go Hilton Team Member travel programme – (hotel discounts for team members, family and friends), Denplan, Perks at Work and LifeWorks employee programmes.
Staff accommodation - ensuite rooms available.


What are we looking for?
Part time 19.5 hours per week - flexible shifts Front Office & Administration Assistants serving Hilton Grand Vacations at Craigendarroch are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, we'll be looking for the attitude, skills, and values that follow:
* Previous experience in a customer-focused industry * Positive attitude and good communication skills * Commitment to delivering a high level of customer service * Excellent grooming standards * Ability to work on your own and as part of a team * Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: * Previous reception or administration experience
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About this Employer

Hilton Grand Vacations at Craigendarroch Suites

Braemar Road
Ballater, Scotland AB35 5XA
United Kingdom


32 Room All Suite

At A Glance

Nestled near the banks of the River Dee on the outskirts of the city of Ballater, this elegantly appointed resort provides a taste of luxury steeped in cultural tradition. Once a Victorian country house, the property sits on a spectacular private estate within the bounds of the Cairngorms National Park and just a few miles from Balmoral Castle. Plentiful on-site amenities are complemented by nearby golf, fishing, horseback riding and skiing… all contributing to the spirit of a quintessential Scottish holiday. For hundreds of years, Royal Deeside has been one of Scotland's most revered treasures, featuring lush countryside that for generations has served as a favorite retreat of the Royal Family.