Posted November 23, 2022Hilton Baltimore
From smartphone capabilities like Digital Key to Hilton Connected Room that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
What will I be doing? As the Associate Field Services Technology Manager, you will provide IT and Telecom leadership to the hotels within the region, including effectively communicating Company initiatives and procedures, while handling, and delivering IT and Telecom solutions that align with Corporate and Brand standards. You will also be responsible for leading and participating in various technology projects, such as workstation and server refreshes, Wi-Fi, PBX, and point of sale installations, ensuring that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.
You will support the hotel with business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware to ensure optimal performance. Additionally, you will resolve problem areas in a timely and accurate fashion and providing end-user training and assistance.
As a Team Member in this role, you will be responsible for:
Project Management & Vendor Management
What are we looking for? We believe the success in this role will demonstrate itself through the following attributes and skills:
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Hilton Baltimore hotel holds a prime place in the Inner Harbor, a popular historic, cultural and business district. Our downtown hotel is next door to Camden Yards and across the street from M&T Stadium. We’re also connected to the Baltimore Convention Center and a quick 15 minutes to BWI Airport. Restaurants, indoor/outdoor event spaces, fitness options - we have something for everyone.